Greet clients into the shop with a positive and helpful attitude, Receive calls and messages for inquiries and pick-up requests,Replies to messages and calls for bookings and pick-ups.Coordinates the pick-ups and deliveries to the drivers and customers,Provide first-hand information to customers during the inquiry and assist with various front-of-house duties,Sort laundry depending on the type of request of the customer and inform operations to do so,Confirm damages with the customers,Make track of customer accounts. Strong problem-solving skills and the ability to think critically.Excellent communication skills, both verbal and written.Empathy and patience when dealing with customers.Ability to work well under pressure and handle multiple tasks simultaneously.Attention to detail and accuracy in documenting customer interactions.Previous experience in a customer support role.Bachelor's degree in a relevant field.Certifications in customer service or related areas.Industry experience... in the specific field of the company.Fluency in multiple languages is a plus
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