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Ticket Reservation Agent at SKUS SPORTS SERVICES - L.L.C
Dubai, United Arab Emirates
Job Descrption
• Reservation Management:
• Process and manage reservations for flights, hotels, and other travel-related services.
• Provide accurate and up-to-date information on available options, including pricing, schedules, and accommodations.
• Assist customers in selecting the most suitable travel options based on their preferences and budget.
• Ticket Issuance:
• Issue tickets and confirmations promptly and accurately.
• Ensure compliance with all relevant regulations and policies during the ticketing process.
• Handle modifications, cancellations, and refunds in accordance with company policies and industry standards.
• Customer Service:
• Interact with customers in a professional and friendly manner, addressing inquiries and resolving issues effectively.
• Provide assistance with booking changes, special requests, and other customer concerns.
• Collaborate with other departments to ensure a coordinated and positive customer experience.
• Documentation and Record... Keeping:
• Maintain accurate and organized records of reservations, ticketing transactions, and customer interactions.
• Ensure compliance with all relevant documentation requirements and company procedures.
• Stay Informed:
• Stay updated on industry trends, travel regulations, and company policies to provide accurate and timely information to customers.
• Participate in training programs and continuous learning opportunities to enhance knowledge and skills
Skills
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficient in relevant computer applications and reservation systems.
• Ability to work in a fast-paced environment and handle stressful situations calmly.
• Customer Focus:
• Customer-centric mindset with a commitment to delivering outstanding service.
• Problem-solving skills and the ability to handle customer concerns effectively.
• Team Player:
• Ability to collaborate with team members and other departments for a cohesive and efficient workflow
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