Apply directly to jobs in best companies
Search Companies / Jobs
Reservations Agent (Hotel Experience) at Golden Sands Hotels Management
Dubai, United Arab Emirates
Job Descrption
• Written & Verbal Communication skill
• Customer Service
• Team work
• Listening skill
• Problem-Solving Skills
• Quality and quantity of work to be priority
• Time Management
JOB DESCRIPTION
• Answering and handling calls within 3 rings received via Hotlync in a professional and polite manner as per the standard of “Reservation call handling script”. Provide correct and requested information.
• Updating Direct bookings received via telephone or E-mail from Direct individual guest by offering our best available rate/ room type with benefits and features.
• Replying all email and Fax enquiries received on daily basis and taking necessary action
• Quoting best available rate to the guests via e-mail or telephone with proper verbiage as given in Call handling script.
• Filling booking correspondence in the Filling cabinet accordingly on daily basis. Ensuring confidentiality of... guest information.
• To be familiar and updated with all Promotional Offers available on our Brand website, OTA’s, Corporates, Individuals and with Travel Agents that the Hotel work with including any contracted rate etc.
• To be familiar with all the Market segments, Market codes and Source code to able to recognize the segment for which booking is requested and to apply rate or update booking as per the rate in the Opera system accordingly.
Job Type: Full-time
Pay: AED2,100.00 per month
Complete form below to directly Send your CV / Linkedin Profile to Reservations Agent (Hotel Experience) at Golden Sands Hotels Management.
@
1 job found