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Information Technology Desktop Support at Cloudpso
Dubai, United Arab Emirates
Job Descrption
Information Technology Desktop Support (Dubai)
Dubai, United Arab Emirates | Posted on 09/03/2024
Cloud
PSO is a Information Technology Outsourcing (ITO) company that assists in the acquisition of qualified staff to address complex digital problems in order to increase efficiency, reduce costs, and maintain compliance.
Cloud
PSO was founded in 2017 with an aim to provide businesses with a competent and skilled workforce at any given point in time and from any geographic region.
We are a US-based company with headquarters in Dallas (Texas) and a center of excellence in Pakistan. We have over 200 facility seats with an additional Work-From-Home facility. Cloud
PSO has skillful in-house software development teams with state-of-the-art tools, the latest VOIP technology platform, and secure infrastructure.
Our core values consist of client satisfaction, commitment, quality, and transparency.
We, at Cloud
PSO, hunt, analyze... recruit, train, and retain top-notch talent for you to help achieve your business goals. Optimizing mission-critical and day-to-day enterprise IT operations, Cloud
PSO enables businesses to transform, innovate and scale.
Job Description
As a Client Support Technician, you will be providing IT support to small businesses in the Financial Services sector, including hedge funds and family offices. These clients recognize IT as a valuable investment and appreciate your expertise. You'll have the opportunity to work with the latest technology, expand your knowledge, and advance your career.
Key Responsibilities:
• Handle escalations from the helpdesk, providing advanced troubleshooting and resolution.
• Troubleshoot and configure network and infrastructure issues for our clients, ensuring minimal downtime and optimal performance.
Technical Areas of Focus:
• Switches and Routers
• Storage Area Networks (SANs) and Local Area Networks (LANs)
• Microsoft Exchange and Office 365
• Windows Operating Systems
• VMware & vSphere servers
• VOIP phone systems
Team and Success Metrics:
Join a team that values quality service and strong relationships with users, creating a positive work environment.
Your success will be measured by key performance indicators (KPIs) focused on:
• Quality of documentation and notes
• Achieving first time fixes
• Positive feedback from users
• Opportunities to learn and grow, supported by our internal training programs and regular one-on-one meetings with your manager.
• Hard work and dedication will be rewarded with opportunities for career advancement.
Additional Information:
• A significant portion of your time will be spent onsite with clients, primarily in London. All travel expenses to client sites will be covered.
• Enjoy competitive compensation, a contributory pension scheme, company events, and private medical and dental insurance.
Requirements
• Strong experience supporting Microsoft Windows and Active Directory is essential for this role.
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