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Customer Service Executive (Food and Beverage) at M.R.S. Packaging Limited
Dubai, United Arab Emirates
Job Descrption
Responding to Inquiries: Addressing customer questions via phone, email, or chat.
Resolving Issues: Handling complaints and providing solutions to customer problems.
Product Knowledge: Understanding products and services to assist customers effectively.
Order Processing: Managing customer orders, returns, and exchanges.
Documentation: Keeping records of customer interactions and feedback.
Collaborating: Working with other departments to resolve customer issues.
Maintaining Professionalism: Ensuring a positive customer experience through patience, empathy, and clear communication.
Excellent communication skills in English
ERP knowledge will be an added advantage
Education-
Bachelors / Masters in any field but with strong Administration skills.
Skills Required-
Communication Skills: Excellent verbal and written communication.
Problem-Solving: Ability to think critically and find solutions.
Empathy: Understanding and addressing customer needs and... emotions.
Time Management: Efficiently managing time and multitasking.
Technical Skills: Familiarity with customer service software and tools.
Language – fluent in English & Hindi.
UAE Driving license preferred.
Good hold on MS office, if have Oracle NetSuite will be preferred.
Contract length: 12 months
Salary: AED 6,000.00 – AED 7,000.00 per month
Location: Dubai World Central, Dubai South. Office timing 8 AM to 5PM, Monday to Friday
Language:
• English (Preferred)
License/Certification:
• UAE Driving license
Job Type: Full-time
Pay: AED6,000.00 - AED7,000.00 per month
Ability to commute/relocate:
• Dubai: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
• ERP experience, Oracle NetSuite
Education:
• Bachelor's (Required)
Experience:
• food & Beverage Customer Service: 3 years (Required)
Language:
• English and Hindi (Required)
License/Certification:
• UAE Driving License (Required)
Willingness to travel:
• 25% (Required
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Customer Service Executive (Food and Beverage) at M.R.S. Packaging Limited
Dubai, United Arab Emirates