Guest Experience Specialist (Receptionist) - Front Office at Holiday Inn
Dubai, United Arab Emirates
Job Descrption
A little taste of your day-to-day:• Be the warm welcome that kicks off a memorable guest experience.• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.• Handle cash and credit transactions.• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.• Stay one step ahead of guests needs record and act on their preferences, and handle their messages, requests, questions and concerns.• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.• Stay safe all the time. Following our safety procedures, you ll report all incidents and wear any protective gear needed.• Take pride in your appearance and place as a brand ambassador.• Always know what events and activities are on the day s... schedule.• Jump into other ad-hoc duties when your colleagues need your help.• Works as part of a team and communicates with other departments as per hotel procedures to ensure excellent quality and service.• May regularly assist with deep cleaning projects.• May have turndown duties.• May assist with other duties as assigned.What we need from you:• Communication skills guests and colleagues will need to come to you with concerns as well as compliments, so you ll be easy to talk to.• Fluency in the English language - extra language skills would be great, but not essential.• Literate and tech-savvy - you ll need a good grasp of reading, writing, basic maths and computers, especially our reservations system, Opera.• Flexibility - night, weekend and holiday shifts are all part of the job.• You ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.• Experience - ideally, you ll have spent at least two years in a front desk or guest service position in a 5-star property.• Ability to work independently and within a team environment
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Guest Experience Specialist (Receptionist) - Front Office at Holiday Inn
