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Guest Service Agent (Receptionist) at City Seasons Hotel Dubai
Dubai, United Arab Emirates
Job Descrption
• Minimum 2 years as Guest Service Agent in a 4 star hotel
• Good command of the English language written and spoken. Other foreign languages (spoken) an advantage.
• Knowledgeable in IDS
• With pleasing personality
ESSENTIAL DUTIES & RESPONSIBILITIES:
• Ensure that the guest is allocated the accommodation he/she is expecting (according to their preferences) and the Reception is aware of any necessary requirements.
• Maintain an up to date knowledge of the hotel services, supply information and respond to guest queries.
• Maintain awareness of guest profiles through IDS guest profile system and ensure that no duplicate profiles are left without being merged.
• Deals promptly, efficiently and pleasantly with any queries.
• Daily printing, reviewing of related reports such as birthday report, arrival report, and VIP report.
• Controlling the loyalty programs of the hotel and ensure that each guest is credited properly for his/her points and get the related benefits upon... booking.
• Show around guests of hotel facilities
• Assisting the Duty Manager in blocking rooms and communicating with Housekeeping for treatments for rooms following the standard procedure.
• Coordinate and handle all group requirements, activities once the group contract has been established.
• Prepares for group arrivals with coordination of the Duty Manager, ensure clean rooms are allocated, keys, registration materials are prepared, welcome drinks/reception arranged and registration area assigned.
• Builds and maintains group files for arriving groups and ensures correct information is received for group profile.
• Meet and escort arriving and departing groups.
• Checks/reconciles departure for the same day
• Sending departure letters for the next day and follow up on the departure time.
• Maintain awareness of sales opportunities, maximizing revenue whenever possible and exceeding our guest expectations.
• Maintain an awareness of competitive rates and occupancy levels.
• Awareness of events and what is happening in town.
• Promotes inter-hotel sales and in-house facilities such as our restaurants and Spa.
• Establish and maintains good public relations and enhance sales for the hotel at every opportunity.
• Passing sales leads to the Sales Department and the Front Office Manager.
• Maintain regular and effective liaison between Front Office and other departments with particular emphasis on Housekeeping.
• Handling show rounds for all guests and coordinate with sales if any group requires show rounds.
• Escorting all arrivals.
• Ensure that all information on guests’ preferences is updated in their profiles.
• To comply with all Hotel policies and procedures.
• Strict Implementation of Hotel Standards at all times.
Job Type: Full-time
Pay: From AED1,500.00 per month
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