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Job Descrption

Job Summary:
The role of a veterinary receptionist is to provide an exceptional standard of care for all patients and clients through offering a friendly greeting by phone and in person. It is the responsibility of the veterinary receptionist to schedule appointments over the phone, greet clients and ensure the clients are comfortable in a clean reception area.

Veterinary receptionists perform all designated call back and reminder calls per doctor’s request. They aid in achieving greater efficiency by ensuring the front office moves quickly so clients are not waiting.

Reception Duties
• Greets client in reception, and checks them in, client form/waiver
• Answer the phone in a professional manner to schedule appointments, refill meds, and direct to the appropriate person if they have medical questions. No medical advice to be given over the phone unless stated by a doctor.
• Ensures record is updated and correct, reminders are accurate
• Able to check clients out in a timely manner... even if the phone is ringing and there is a lot going on up front, able to maintain organization to keep workflow moving and attend to client needs
• Understands all vaccinations, core vs elective and vaccine protocols, thereby being able to explain well to clients their pets needs/ requirements
• Calls clients to remind them of upcoming appointments, calls to inform them of any preventatives or procedures necessary to their pet’s health; rescheduling if appointment was missed
• Ensures follow-up has been scheduled & call backs is reminded in computer
• Keeps appointment flow running smoothly, ensures teamwork and considerate communication

Qualification/Requirements:
High school diploma or equivalent
Previous on the job training desired

Experience Requirement:
Previous experience in the veterinary field desired.
Minimum 2 years experience working at a veterinary

Wages subject to hours worked and experience. We could adapt the role to work with a 5 or 6 day week depending on your circumstances. Being able to work as part of a team essential.

Preffer someone with 30 days notice period.

Job Type: Full-time

Pay: AED4,500.00 - AED6,000.00 per month

Application Question(s):
• Do you have any experience working on EzyVet?

Experience:
• receptionist: 2 years (Required)

Language:
• English (Required)

Expected Start Date: 01/11/2024

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