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JOB DESCRIPTION Job Title : Service Delivery Manager Department: Operations Reports to : Operations Director Supervises:Main Duties / Responsibilities❖ Responsibility for the team’s job execution and overall performance for key metrics (OTD, Productivity,etc.) and provide reports as requested to management on those metrics.❖ Log, update and manage FNCRs and field concerns.❖ Respond to sales and client requests and coordinate with production and supply chain to execute thoserequests.❖ Ensure customer requirements are met on time.❖ Communicate professionally with customers, vendors and fellow employees at all levels of the company.❖ Build, develop, and lead the reporting team through recruitment, performance evaluations, KPIs, etc. ❖ Establish curriculum for customized employee and customer training by generating documentation,training manuals, schedule classes, and provide complete product training.❖ Coordinate and assist the Quality team and Engineering as needed for total problem... resolution.❖ Hire and train new production released personnel within acceptable quality standards.❖ Supervise the assembly and testing teams to ensure the products are assembled and tested to company standard and/or customer requirements in an efficient, timely, and safe manner.❖ Troubleshoot and resolve problems associated with the production of the product lines to meet delivery dates.❖ Coordinate and manage all incoming and outgoing shipments.❖ Secure new cost-effective outlets to add to the company’s existing supply chain network.❖ Request, receive and compare competitive quotes from various suppliers.❖ Ensure the procurement of all goods meets the company standards of quality, timely delivery, and price.❖ Lead finance, supply chain and logistics staff in resolving receipt and invoice discrepancies.❖ Coordinate with other departments to create coordinated plans for business growth.❖ Explore global opportunities that benefit the overall company goals and effectively present options tocompany management.❖ Issue, manage and prioritize approved purchase orders and supporting documents to supplier asrequired.❖ Ensure orders adhere to supplier agreements, contracts and report any nonconformance.Accountabilities❖Provide detailed feedback to Quality team and Engineering on quality and product performance issues.❖Coordinate the supply chain of manufacturing facilities and third-party products in an effective manner.❖ Oversee the coordination of freight-forwarding services or related industry specialists to ensure customer satisfaction.❖ Oversee the inventory of materials parts and finished products to maintain the required supply using established inventory policies such as min/max, safety stock levels, MOQs, etc.❖ Ensure safety and quality standards are met throughout the facility, production, and supply chain processes.❖Report to upper management defined metrics and any issues related to quality and delivery.❖ Develop accurate demand forecasts of all items for their accountable segment of the business by using a combination of statistical forecasting integrated with insights gained via partnering with Sales, Operations, Supply Chain, Production, and Executive management with the goal of reducing working capital and minimizing forecast error.❖ Manage the tracking of order acknowledgement, prepare and communicate shortage and backlog reports, and provide visibility of potential interruptions to internal clients (production and sales).Authorities❖Resolve issues related to supply chain (e.g. delivery delays, vendor quality, etc.)❖ Manage and use the ERP system to ensure all production and supply chain data is captured. Manage new items and products in the system related to supply chain activities.❖ Manage inventory transactions and balances and establish inventory policies that are in line with management’s plans.❖Execute new vendor evaluations per company’s standards.❖ Negotiating terms and prices with suppliers and freight companies, monitoring, and assessing their performance and maintaining cost-effective practices.❖ Identify opportunities and implement actions to achieve efficiencies. Identify bottlenecks and provide options for resolution to management.Interfaces With Operations Director❖ Procurement/Production/QAQC/ FinanceMinimum Requirements to hold the above specified position Education / Academic Qualification : Bachelor’s Degree/Masters or Equivalent Experience : Min. 10 yrs. Experience in related field Training Sessions : APIQ1 / HSE related training, Operations, Purchasing Management & Supplier Related Training.Skills : Should have in-depth knowledge of Purchase & Supply Management Chain. Excellent inter-relationship with external provider. Good communication Skills Acquainted with MS Office. Team management, Project management, Information technology, Leadership and administration, Teamwork and planning, Networking, and negotiating, Analysis and implementation, Professionalism and report writing, understanding statistical, numeric and technical information, Planning and resource usage, Customer service and relationsApproved by: Name

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