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Front Office Administrator at Emaar Hospitality Group
Dubai, United Arab Emirates
Job Descrption
• Minimum of a high school diploma is required / College degree in Hotel Management, or a related field is preferred.
• Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.
• Coaching and training on-the-job.
• Providing constructive feedback (on- and off-the-job).
• Analyzing operations and assigning resources accordingly.
• Conducting huddles during shifts to ensure seamless communication.
• Prevent complaints and ensure adequate service recovery where needed.
• Pro-actively communicate with fellow Ambassadors, always with the guest’s interests at heart.
• Genuine service personality, with high EQ.
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