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Job Descrption

Requirements
• If you're looking for a team with great growth potential and an opportunity to make a huge impact, this is the team to join,
• Bachelor’s degree in Computer Science or related,
• Relevant experience in a large-scale online technical operations environment,
• Strong Incident Management skills,
• Experience scripting in at least one interpreted language (e.g. Java, Python) as well as shell,
• Experience using Linux and networking fundamentals,
• Experience driving collaborative projects from conception to delivery,
• Experience in Agile/Scrum or related collaborative workflow,
• (Desirable) Confidence to drive and manage large conference calls,
• (Desirable) Understanding of routing protocols to help facilitate troubleshooting and remediation of networking issues,
• (Desirable) Experience dealing effectively with customers during problem resolution and operating efficiently under pressure,
• (Desirable) Effective prioritization and time management,
• (Desirable) Effective... organizational skills to maintain a consistently high standard of operations in a busy environment,
• (Desirable) Excellent troubleshooting skills and a commitment to document findings

What the job involves
• We’re looking for Incident Managers/Tech Ops Engineers who have owned or participated in operational and/or incident management for at least one large-scale enterprise,
• The Amazon Retail Website is complex and constantly changing; it operates across dozens of countries, consists of thousands of cloud-based services, is built and maintained by tens of thousands of engineers, and serves hundreds of millions customers,
• When it experiences major issues, part of your job will be to respond to it within minutes and ensure the best course of action is taken,
• This experience will expose you to all things Amazon,
• Our engineers are encouraged to build solutions to problems while sharing the benefit of those solutions with other service teams,
• This is an excellent opportunity to join one of Amazon’s world-class team of engineers, and work with some of the best and brightest while also developing your skills and career within one of the most dynamic, innovative and progressive technology companies anywhere,
• In addition to a stimulating and fun working environment, Amazon offers mentoring programs with experienced engineers, regular tech talks with technology Principals, and well-defined career paths for motivated engineers who want to contribute to our culture of operational excellence and customer-focused technical innovation,
• This position will be part of a globally distributed team of 20+ engineers across Austin, Dublin, and Sydney to allow for 24x7 coverage,
• Each group will work 10 hour shifts for 4 days a week,
• Be a technology evangelist and use your deep knowledge to solve business problems,
• Reduce mean time to resolution for all incident types,
• Design and/or build world class listening systems,
• Adapt and improve operations management systems and processes to accommodate rapid and increasing growth,
• Participate in Agile sprints to evolve business processes and technologies,
• Create and review documentation, design new standard operating procedures,
• Identify and troubleshoot recurring platform issues and engage service owners to drive resolution,
• Automate tasks through creation and maintenance of scripts and tools,
• Respond to and complete customer requests within SLA via a trouble ticketing system,
• Take part in a “follow the sun” rotation split between Seattle, Dublin and Sydney sites, including weekends and holidays,
• Mentor peers in your areas of technical and operational strength,
• Participate in the interviewing process,
• In this role, you’ll have the opportunity to work on operational readiness, software development and testing, driving operational excellence and cross-cutting initiatives among others

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