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Cluster Reservations Manager - Hotel Revenue Strategy at Hilton
London, United Kingdom
Job Descrption
The Cluster Reservations Manager is responsible for achieving occupancy targets and levels as identified in the annual budget and marketing plan for Reservations. This role involves maximizing occupancy levels by reviewing and revising revenue strategies, and working closely with the Sales and Events Teams to develop future and repeat business opportunities.
Company Culture and Environment
Hilton fosters a culture that values exceptional guest experiences and high-quality service. Team Members are encouraged to build strong relationships with customers and guests, focusing on relationship building, customer service, and selling techniques.
Career Growth and Development Opportunities
As a Cluster Reservations Manager, you will assist in recruiting, managing, training, and developing the team, offering ample opportunities for personal and professional growth within the company.
Detailed Benefits and Perks
Hilton is dedicated to providing exceptional guest experiences... which extends to their Team Members, indicating a supportive work environment and a focus on employee satisfaction.
Compensation and Benefits
• Competitive salary
• Opportunities for career advancement
• Employee benefits related to the hospitality sector
Why you should apply for this position today
Joining Hilton as a Cluster Reservations Manager allows you to be part of a globally recognized hospitality brand that values its Team Members and offers the chance to create remarkable experiences for guests every day.
Skills
• Previous experience with reservations in the hotel/leisure sector
• Strong leadership skills to manage and motivate a high-performing team
• Strong analytical skills to understand key business indicators and competitive trends
• Excellent selling capabilities and coaching skills
• Excellent organization and planning skills
• Flexibility to respond to different work situations
Responsibilities
• Maximize occupancy levels by reviewing and revising revenue strategies
• Work with Sales and Events Teams to maximize corporate and group rates
• Manage third-party sites and agents to establish rates and negotiate prices
• Contribute to the selling strategy of the hotel and ensure adherence
• Understand the competitive marketplace and implement strategies
• Develop Team Members and foster a culture of high quality standards
• Build strong relationships with customers, guests, and Team Members
Qualifications
• Previous experience in a similar role in the hotel/leisure sector
• Strong leadership and motivational skills
• Excellent analytical and organization skills
• Relevant degree in a business discipline is advantageous
Education Requirements
• Relevant degree in a business discipline preferred
Education Requirements Credential Category
• Bachelor’s degree in a relevant field
Experience Requirements
• Previous experience in the hotel/leisure sector
• Experience in a leadership role within reservations management
Why work in London, GBR
London is a vibrant city known for its rich history, diverse culture, and endless opportunities in the hospitality industry. Working here provides access to a dynamic environment filled with professional growth, cultural experiences, and a cosmopolitan lifestyle
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