Job Description• Greet and assist patients upon arrival, ensuring they feel welcome and comfortable• Answer and direct phone calls, addressing patient inquiries and concerns promptly• Schedule and confirm patient appointments, providing reminders and necessary information• Assist patients with completing forms and paperwork• Maintain patient records, ensuring all information is accurate and up-to-date• Coordinate with medical staff to facilitate smooth patient flow and efficient service• Provide patients with information about procedures, treatments, and follow-up care• Handle billing, invoicing, and insurance claims processing, helping patients understand their financial responsibilities• Assist patients with accessing their medical records and navigating the healthcare system• Ensure patient confidentiality and compliance with healthcare regulations• Perform other administrative duties as required to support patients and the medical officeThe Successful Applicant• Proven experience... as a Medical Secretary or in a similar administrative role, preferably within the Healthcare industry• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)• Excellent written and verbal communication skills• Strong organisational and time-management skills• Attention to detail and accuracy
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