What We re Looking For• A proven track record of 1-2 years in a Luxury Hotel environment in a supervisory or managerial Kids Club role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.• Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).• Remarkable Time Management and Multi-Tasking skills to deliver a FIVE-Star Experience for our Guests, even under pressure.• Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.• Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow FIVERs. • An elevated and energetic... Conversationalist, engaging Guests with lively discussions.• A hands-on attitude, fuelled by a Can-Do! Spirit.Key Responsibilities• Ensures the Kids Club maintains a FIVE-Styled Ambiance, with an Exquisite level of Cleanliness and Order at all times.• Expertly manages, tracks and receives supplies, ensuring they are readily available for Kids Club Team Members.• Organises and controls groups of children up to capacity with appropriate FIVERs, creating a Sensational Experience for each child.• Leads by Example in providing Excellent Customer Service, fostering Strong Relationships within the Kids Club Team.• Implements Training, Supervision, and Evaluations of Kids Club FIVERs. • Communicates with the FIVE Tribe, Senior Management, and Heads of Department to facilitate Kids Club events.• Tracks Payroll, Revenue, and Expense budgets with a keen Eye for Detail, contributing to the Financial well-being of the Kids Club.• Organises, arranges, and oversees all Kids Club special events, birthday parties, and holiday events (Halloween, Easter, Christmas Gala, etc.) providing an Insta-Worthy and Memorable experience for Young Guests.• Coordinates the Kids Club Activity Calendar, playing a key role in developing, evaluating, and improving activities, Infusing Excitement into every planned event.• Appropriately communicates with parents and addresses concerns, ensuring a Personalised Understanding of individual Needs
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