Worldwide Companies City

Job Descrption

An opportunity has arisen for a Reservations Agent to join our Reservations Team at Jumeirah Marsa Al Arab. This role involves delivering exceptional service to guests while effectively managing reservations and promoting the Jumeirah brand.

Responsibilities:

Represent the Jumeirah brand by upholding all Hallmarks and promoting business values in every interaction with guests and partners.
Proactively promote all properties and services within the Jumeirah portfolio, upselling where appropriate to meet revenue objectives.
Meet or exceed targets set by Jumeirah for revenue generation, quality assurance, customer service standards, and productivity metrics.
Ensure compliance with minimum standards for external reservation audits, including LQA, Forbes, and IFH call standards.
Handle and resolve customer and partner queries and escalations across all communication channels, including phone, email, and chat, within agreed response times.
Maintain the integrity and accuracy of the... Jumeirah customer database, ensuring adherence to company standards.
Stay updated with product knowledge, policies, and training to perform the role effectively and provide informed assistance to guests.
Drive and work towards achieving personal performance objectives and key performance indicators.
Organize and manage reservation filing, correspondence, and daily reports, while addressing customer complaints promptly.
Ensure compliance with room reservations quality performance requirements and best practices.
Process payment requests and follow up on outstanding payments in accordance with company payment policies.
Collaborate with other departments to enhance the guest experience and streamline operations.
Undertake any other duties reasonably requested by management to support team and business goals.

Requirements:

Previous experience in a 5-star luxury hospitality environment, preferably in a reservations or front office role.
Strong communication skills, with proficiency in email, telephone, and verbal interactions, including active listening and effective writing.
Demonstrated ability to lead by example and serve as a role model for team members.
A team player who collaborates effectively with others to achieve common goals.
Flexible and adaptable to changing business needs and processes, with a proactive approach to problem-solving.
Strong time management skills and adherence to schedules and deadlines.
Experience in customer relationship management, with a focus on delivering exceptional service.
Initiative to identify issues or areas for improvement and take ownership of solutions.
Proficiency in using reservation systems and related software; familiarity with CRM systems is a plus.
Multilingual capabilities are advantageous to cater to diverse guests

Your CV has been submitted successfully.

 Send CV

 Send CV

American Hospital Dubai  

 Apply

Marriott International  

 Apply

IHG  

 Apply

NMC Healthcare  

 Apply

Aster DM Healthcare  

 Apply

Emaar  

 Apply

Jumeirah Group  

 Apply

Samsung Electronics  

 Apply

Halliburton  

 Apply

Mediclinic  

 Apply