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Rooms Division Manager at AccorHotel
London, United Kingdom
Job Descrption
• Ensures the high standard of services for guests and the attainment of the departments qualitative targets
• Conveys the hotels image and atmosphere through her/his exemplary attitude warm and friendly welcome availability and frequent presence in the field
• Responsible for managing the first impressions of our guests and deliver high standards of services
• Manages and motivates the teams in order to improve sales and the quality
• The right candidate will lead and bring life to Accor projects and identity features in the department
• Draws up the annual budget for the department and follows up implementation
• Carry out Duty Management shifts accordingly with business needs
• Ensuring that the organisation is compliant with Accor sustainability policy and Green Key criteria and standards
MAIN RESPONSIBILITIES
Customer Relations
• Develops close relationships with guests throughout their stay with the aim of gaining their loyalty
• Is often present in the lobby... and at reception in order to meet guests on a daily basis
• Ensures that guests receive a warm and personal welcome
• Organises the receptionists and welcoming staff for optimal effectiveness
• Knows the behaviour patterns of regular guests and issues instructions to the different teams within the department
• Handles guest complaints if they have not been dealt with by team members
• Manages the front office and housekeeping teams fostering a culture of growth development and performance within the department
• Responsible for the departmental budget ensuring that costs and inventory are controlled that productivity and performance levels are attained
Professional techniques / Production
• Guarantees the high standard of rooms services
• Ensures that the hotel is always maintained in an immaculate condition this must include a specific time schedule for weekly guest room inspections and public area inspections
• Is in constant contact with the other departments and ensures that information circulates smoothly between them
• Is responsible for consistency and coherence between different teams
• Ensures that all brand reference guidelines are correctly applied at all times
• Promotes the use of teams of receptionists ensures people are well suited to their jobs and that their roles are properly understood both by themselves and other hotel personnel
• Ensures that guests are followed up and offered appropriate services of a high standard
• Initiates new projects coordinating implementation and followup
• Excellent attention to detail and accuracy
• Excellent written/verbal communication and the ability to communicate across all levels of an organisation
Talent & Culture Responsibilities
• Openly communicates with staff ensuring regular briefings occur and all relevant information is passed on
• Creates a team that works together with trust and takes responsibility to meet the goals of the department and Hotel
• Implement Accor training initiatives with particular emphasis on coordinated and structured on job training aligned with service standards and service procedures
• Responsible for the recruitment selection and training of all department heads within the Rooms Division and to oversee the continuous development of all managers within the Rooms Division department
• Achieves effective communication by briefing and debriefing staff holding regular departmental meetings and actively encouraging transparent communication with other departments within the Hotel
Commercial / Sales
• Optimises the hotels occupancy rates and develops associated services
• Ensures that all sales made comply with the sales policy as defined by the brand and the hotel
• Plays an active role in the marketplace policy
• Keeps track of the standard of services delivered based on guest comments
• Keeps close track of what the competition is doing
• Is actively involved in the local area to keep uptodate with the needs
Remote Work :
No
Employment Type :
Fulltime
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