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Overview:  We are seeking a dedicated and experienced Customer Success Manager to join our Freelancer and Golden Visa Department. This role is pivotal in ensuring a seamless experience for our clients throughout the visa application process, from onboarding to post-approval support. The ideal candidate will possess exceptional communication skills, excellent administrative acumen, a proactive attitude, and a strong ability to leverage technology to enhance customer experience and streamline operations. As a Customer Success Manager, you will play a key role in driving customer satisfaction, upselling VIP services, ensuring compliance, and advocating for our customers' needs.  Key Responsibilities:   1. Employee Onboarding and Proactive Communication:    - Guide clients through the onboarding process, providing handholding support and ensuring a smooth transition.   - Maintain proactive communication with clients throughout the visa application process, addressing queries... providing updates, and offering assistance, as required.  2. Upselling VIP Services:    - Identify opportunities to upsell VIP services to clients, including expedited onboarding times and premium medical assistance.   - Collaborate with sales and marketing teams to develop strategies for promoting VIP services and maximizing revenue.  3. Technology Utilisation and CRM Management:    - Utilise technology to streamline operations and enhance customer experience.   - Create and maintain accurate records in the CRM system, ensuring all client interactions and transactions are properly documented.   - Stay updated on industry-leading tools and platforms to optimise processes and improve efficiency.  4. Compliance and Risk Management:    - Ensure compliance with relevant regulations and company policies throughout the customer journey.   - Identify and mitigate potential risks associated with the visa application process, taking proactive measures to safeguard client interests.  5. Customer Advocacy :   - Serve as the primary point of contact for clients, advocating for their needs and preferences within the organization.   - Gather feedback from clients to identify areas for improvement and drive initiatives to enhance customer satisfaction.   - Build strong relationships with clients to foster loyalty and promote long-term partnerships.  6. Knowledge Base Development:  - Monitor team communication and develop and maintain comprehensive knowledge base with AI functionality to establish the organization as a market leader in UAE Visa knowledge. - Curate relevant information and insights to empower teams and enhance decision-making and enhance automated customer service interactions. - Promote knowledge sharing and continuous learning across the organization  Qualifications:   - Bachelor's degree in Business Administration, Hospitality Management, or related field. - Proven experience in customer success or account management, preferably in the immigration or legal services industry. - Strong communication skills with the ability to effectively engage with diverse stakeholders. - Tech-savvy with proficiency in CRM systems and other relevant tools/software. - Excellent problem-solving abilities and attention to detail. - Knowledge of compliance and risk management principles. - Ability to work independently and prioritize tasks in a fast-paced environment.  If you are passionate about delivering exceptional customer experiences and thrive in a dynamic, client-focused environment, we encourage you to apply for this exciting opportunity as a Customer Success Manager in our Golden Visa and Freelancer Division.Â

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