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Butler, Villas at Confidential
Dubai, United Arab Emirates
Job Descrption
(12425)
Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.
Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai's endless dunes and rich culture.
About The Role
The Villas Supervisor is responsible for managing the daily operations of the villas, ensuring the highest level of service and satisfaction for guests. This includes supervising housekeeping, maintenance, and guest services, as well as managing staff schedules and performance. The Villas Supervisor ensures that... all villas are maintained in excellent condition and that guest needs are promptly and efficiently addressed.
Key Duties and Responsibilities
• Oversee the day-to-day operations of the villas.
• Ensure all villas are clean, well-maintained, and ready for guest occupancy.
• Conduct regular inspections to ensure compliance with quality standards.
• Assist colleagues with expediting problem payments (e.g., problems processing credit cards).
• Follow up with guests regarding satisfaction with guest-related issues.
• Process all guest check-ins by confirming reservations, assigning villas, handling the Villas Occupation, and communicating the setup of each reservation.
• Coordinate with Housekeeping to track the readiness of Villa for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of the shift. Balance and drop receipts according to accounting specifications, and monitor the guest balance.
• Coordinate with other departments to ensure seamless operations and guest satisfaction.
• Maintain cleaning supplies and equipment inventory and ensure their proper usage and storage.
• Handle guest requests and complaints in a professional and timely manner.
• Communicate guest preferences and requests to the concerned departments.
• Assist in generating more revenue by upselling.
• Point of contact for any related.
• Full knowledge of the FO system, and HSK operation.
• Closing the bill after departure and ensuring no discrepancy is highlighted.
• Manage, train, and schedule housekeeping and maintenance colleagues.
• Monitor colleagues' performance and provide feedback and coaching.
• Ensure colleagues' adherence to safety and hygiene standards.
• Respond promptly to guest requests and complaints, resolving issues effectively.
• Coordinate with other departments to ensure seamless service delivery.
• Ensure that guests receive a high level of personalized service.
• Coordinate with the maintenance team to address any repairs or upkeep needed.
• Oversee the housekeeping team to ensure villas are spotless and well-stocked.
• Implement and monitor cleaning schedules and checklists.
• Manage inventory of cleaning supplies, amenities, and maintenance tools.
• Place orders and ensure timely replenishment of stock.
• Conduct regular audits of supplies and equipment.
• Prepare reports on villa occupancy, guest feedback, and staff performance.
• Assist in budget preparation and control of operational costs.
• Maintain accurate records of maintenance, inventory, and staff schedules.
• Ensure compliance with health, safety, and environmental regulations.
• Conduct safety training and drills for staff.
• Address any safety hazards promptly.
• Supervises the housekeeping, maintenance, and other colleagues assigned to work in villas.
Experience & Educational Requirements
• College diploma or equivalent (bachelor's degree in hospitality management or related field preferred).
• 3 years minimum experience in a 5-star hotel property in concierge.
• Efficient computer skills, and knowledge of Opera Cloud.
• Departmental trainer.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Attention to detail and strong organizational skills.
• Ability to handle multiple tasks and work under pressure.
• Proficiency in property management software and MS Office Suite.
• Ability to work flexible hours, including weekends and holidays.
• Physical ability to inspect villas may involve walking, standing, and climbing stairs.
Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories
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