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Telephone Operator - Arabic Speaker at Confidential
Dubai, United Arab Emirates
Job Descrption
Hotel Overview:
Nestled along the picturesque Arabian Gulf beaches, Mövenpick Hotel Jumeirah Beach is a modern and contemporary 5-star hotel that promises an unparalleled experience of luxury and convenience in the heart of Dubai. With a perfect blend of breathtaking views, exciting dining options, and exceptional recreational facilities, Mövenpick Hotel Jumeirah Beach stands out as a premier destination for travelers seeking an unforgettable stay in this vibrant city.
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference in the local community through our Corporate Social Responsibility activities.
Job Description
Answer all incoming calls promptly and courteously.
Route calls to appropriate departments or guest... rooms.
Handle outgoing calls for guests and staff, including wake-up calls and reservation inquiries.
Provide accurate information about the hotel, its services, and local attractions.
Handle guest complaints or concerns efficiently and professionally.
Ensure guest privacy and confidentiality at all times.
Follow hotel security protocols and procedures.
Maintain a log of calls and messages.
Monitor and report any technical issues with the telephone system.
Qualifications
Minimum 1-2 years' experience in a similar role in a 5 star hotel
Excellent communication skills.
Proficiency in using telephone systems and computer software.
Strong organizational and multitasking abilities.
Fluency in multiple languages is an advantage.
Additional Information
Our team and working environment:
Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor
We are much more than a world leader. We are more than 2 80,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,700 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit
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