Are you interested in leading the AI-led digital transformation of Microsoft Customer and Partner Solutions (MCAPS) organization? Are you passionate about solving highly complex and critical business problems with technology and providing digital backbone to a fast-growing business? Are you a customer-obsessed and user-obsessed product leader, who can reimagine experiences and create stellar user value? Are you fascinated with building agile solutions to enable businesses quickly while also building a structured North Star roadmap? Come join the Commercial Systems & Technology Team and be part of the journey to build world-class digital solutions, platforms, and AI-led experiences to drive multiplier effect on sales and customer success outcomes for one of largest corporations in the world!

Commercial Systems & Technology (CST) team within the Engineering, Data, Operations & Tools (EDOT) organization is on a mission to empower every persona in MCAPS with digital capabilities to bring the best of Microsoft to their Customers. We are driving radical AI-led transformation of one of the most complex ecosystems of tools, platforms & experiences. At the same time, we are massively simplifying hundreds to tools built over the years to support various multi-billion MCAPS businesses and building new converged capabilities with agility to support the growing & evolving needs of those businesses. A core part of our mission is to leverage Microsoft products as a Customer Zero to drive this transformation and help our products become world-class!

We are looking for a Principal Product Management Leader who thinks strategically, works pragmatically, and enjoys delivering engineering solutions across a matrix of partner engineering teams. You will lead a team and act as a trusted partner to many MCAPS businesses with a multi-billion-dollar revenue generating unit enabling them to further grow/scale with accelerated digital solutions. In this role, you will be accountable for a portfolio of multiple products and solutions end-to-end. You will spearhead the vision and strategic direction, crafting comprehensive roadmaps and defining requirements. You will oversee the product delivery lifecycle, from inception to launch, and ensure that our solutions are adopted effectively and deliver tangible value to our customers.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Accelerate the digital transformation of one or more MCAPS businesses.
• Manage and lead a connected product suite from vision, planning, user experience, delivery, performance etc.
• Lead trusted-advisor partnerships with senior business leaders to synthesize their key priorities & outcomes and drive impactful technology roadmap that will accelerate those.
• Demonstrate & drive user obsession and distill key persona pain points to solve for with solutions, especially with AI-first mindset.
• Lead cross-functional business teams to distill clear business & user requirements.
• Drive convergence across business & engineering teams on optimal design and solution paths.
• Re-imagine how the business processes & workflows can be run differently leveraging AI. Bring AI in the flow of work in an intuitive way.
• Define Objectives & Key Results (OKRs), drive prioritization and planning motion with partner engineering teams to build roadmap of multiple product/services.
• In conjunction with the above North Star roadmap and plan, assess areas where agility is needed and lead the product development cycle on those agile solutions, accelerating the time to value for the business. Drive end-to-end engineering lifecycle on agile and AI solutions.
• Deliver measurable business results in a data-driven manner.
• Effectively communicate product roadmaps & plans, accruing progress towards business goals.
• Lead a lean team of subject matter experts (SMEs) to amplify and scale impact.
• Create a thriving organizational culture by managing a team through our Model, Coach, Care leadership principles

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree AND 10+ years experience in product/service/project/program management or software development
  • OR equivalent experience.
• 6+ years people management experience.
• 8+ years experience delivering functional and technical requirements and delivering engineering solutions and products.

Additional or Preferred Qualifications

• Bachelor's Degree AND 12+ years of experience in product/service/project/program management or software development
  • OR equivalent experience.
• Demonstrate the Model, Coach, Care principles in leading a team of talented SMEs in each area.
• Deep business acumen in enterprise software business and understanding of Profit & Loss (P&L) impacting levers therein to understand key needle-moving scenarios and translate them as product/solution requirements.
• Collaborate effectively with senior leaders across organizations to manage stakeholders, drive alignment, and deliver impact. 
• Experience across internal and external cloud solutions and deep understanding in technology landscape.
• Drive engineering execution and delivery across all the disciplines to deliver scenarios and features with very high quality and agility.
• Ability to communicate ideas effectively with engineers, leadership teams, as well as non-technical partners and customers.
• Experience in analyzing data, deriving actionable insights to drive impactful engineering solutions.
• Orientation to learn new areas and ability to adopt quickly to dynamic business conditions.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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