Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.
Cloud Operations + Innovation (CO+I) is the organization that powers Microsoft’s core cloud platforms and services that millions of people use every day. With more than 95% of Fortune 500 business on Azure, 180 million using Office 365, and millions using other services – all running on Microsoft's cloud infrastructure, CO+I builds and operates the foundation upon which Microsoft’s mission to empower every person and organization comes to life.
The Datacenter Integration Services (DCIS) team is part of CO+I Office of the Chief Technology Officer (CTO). DCIS’s vision is to ensure Microsoft can deploy and operate cloud infrastructure for any offering, at any time, in any location, at any scale. DCIS is a core team that is integral to the planning, development, deployment, and intelligent operations of innovative technologies and offerings such as immersion cooling, the fastest public cloud supercomputers and for customers running their mission critical workloads or providing unique AI offerings such as Azure OpenAI service. The DCIS leadership team deeply believes in Microsoft’s core values of Respect, Integrity & Accountability and each team member lives by Microsoft’s leadership principles to Create Clarity, Generate Energy & Deliver Success. Each of us is expected to model-coach-care with and for each other.
We are looking for a Principal Technical Program Manager who will lead the integration and operational readiness of all IT hardware infrastructure deployed to data centers globally. The Principal Technical Program Manager will partner with internal Hardware Engineering, Data Center Operations teams and Original Equipment Manufacturers (OEM)/Original Design Manufactures(ODM) partners to drive serviceability and operational readiness of cloud hardware per published specifications and requirements, ensuring that all electrical, mechanical, diagnostic, telemetry and supporting requirements conform to the Safety & Serviceability standards.
Successful candidates will have passion, organizational skills, experience leading culture and change management. This role requires someone who has a strategic mindset with a solid understanding of datacenter and hardware development & operational processes. Collaboration, influencing without authority and adaptability across a wide group of stakeholders from senior leaders to individual contributors and support staff are core competencies essential to success in this role.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Responsibilities
- Lead and mentor a team of Technical Program Managers, providing strategic direction, guidance, and support in executing programs and projects, aligned with business objectives and priorities.
- Collaborate with leadership to develop and refine the organization's new product introduction and operational readiness strategy, ensuring alignment with product roadmaps and business objectives.
- Define and track Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs), leveraging data-driven insights to measure program effectiveness and drive continuous improvement.
- Possess and develop the team’s deep expertise in IT infrastructure and hardware design principles and technologies, with a focus on product safety, serviceability, and quality.
- Provide leadership and mentorship to Technical Program Managers, fostering a culture of excellence, innovation, and collaboration within the team.
- Utilize program management methodologies, such as Agile or Scrum, to effectively plan, execute, and monitor initiatives, programs, and projects.
- Represent CO+I as the technical subject matter expert from prototype to live phases of Microsoft Cloud hardware product development and new product introduction processes.
- Collaborate with subject matter experts across Datacenter Engineering, Electrical Engineering, Mechanical Engineering, Serviceability, Diagnostics and Operations teams within CO+I and across the Cloud Hardware Infrastructure Engineering organization to incorporate requirements.
- Drive accountability for decisions and deliverables with partner teams throughout IT hardware validation to ensure operational readiness.
- Effectively and regularly track, manage, and communicate CO+I related program status, risks, dependencies, schedules, and milestones to leadership.
- Ensure CO+I related requirements documents and specifications are continuously improved as Datacenter (DC) and Hardware (HW) technology evolves, and as new concepts are released to production.
- Provide insight and report on the highest impact issues in Engineering forums and ensure delivery of efficient solutions.
- Lead through change by bringing clarity, generating energy, and delivering success.
- Embody our culture and values
Qualifications
Required Qualifications:
Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
o OR equivalent experience.
- 4+ years people management experience.
- 3+ years experience managing cross-functional and/or cross-team projects.
- 6+ years’ experience with hardware new product introduction, hardware program management, or hardware engineering, OR equivalent experience working in 24x7x365 mission-critical production environments on Information Technology (IT) infrastructure and equipment, including datacenter racks, network designs, structured cabling, secure environments, servers, networking, storage, and rack power solutions.
Other Requirements:
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- Requires English language fluency (verbal and written).
- Master’s degree or multiple Bachelors in Computer, Mechanical, Electrical or Industrial Engineering or 10+ years equivalent industry experience.
- 6+ years of professional experience managing people and cross-functional projects.
- Growth Mindset – a desire to learn, improve, and show persistence in the face of setbacks.
- Proven ability to collaborate with a wide range of business and engineering leaders to drive impact.
- Ability to deal with ambiguity, assess opportunities and develop principles to prioritize multiple strategic and tactical solutions options.
- Demonstrated communication skills, both written and verbal, and comfortable presenting to a diverse set of stakeholders, including leadership teams.
- Experience working in a global, matrixed organization and working with cross-functional teams.
- Experience working in Artificial Intelligence (AI) & machine learning computing environments and technologies including Computer Processing Unit (CPUs), Field Programmable Gate Array (FPGAs), Application-Specific Integrated Circuit (ASICS), memory, Remote Direct Memory Access (RDMA), high-speed interconnects like InfiniBand, deep learning & data mining common frameworks and techniques, and multiple types of distributed computing systems.
- Familiarity with datacenter critical environment concepts (examples: electrical distribution and mechanical cooling systems).
- Multilingual
Technical Program Management M5 - The typical base pay range for this role across the U.S. is USD $133,600 - $256,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $173,200 - $282,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until May 13, 2024.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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