Are you looking for exciting business challenges, an opportunity to impact the future of digital gaming transactions and a place to grow your career while learning and having fun? Join the Consumer Sales Organization Gaming Digital Microsoft Storefronts team!
The Xbox ecosystem has millions of amazing fans and thousands of incredible content creators. Microsoft Xbox Storefronts connects fans with great games, allowing them to engage with the experiences that are right for them. The team executes hundreds of unique title releases, marketing promotions, and feature updates each year to place gaming content in front of customers.
The Gaming Digital Microsoft Storefronts team is on the lookout for a Gaming Storefront Program Manager, focused on three core areas: playing a key role in our comprehensive experimentation program, prioritizing engineering features and spearheading customer research. This role is crafted for someone who can think strategically, communicate effectively, and handle complex situations with ease. The primary duties include designing and executing innovative experiments in partnership with both internal and external stakeholders, guiding the team's engineering focus to ensure Store features are strategically prioritized, and conducting digital gaming research to deepen customer engagement and improve the Store experience. The ideal candidate will thrive in fast-paced settings, using business insight and analytical prowess to make impactful decisions and encourage teamwork. This position is designed for a forward-thinking leader eager to push boundaries and propel our gaming ecosystem forward.
What our team offers
At our core, we are a customer-focused team that encourages a diverse & inclusive culture. We are respectful, collaborative, honest, accountable, and approach work with a fun, positive attitude. The right candidate can expect to have opportunities to grow their own experience and career, influence groups and partners across the company and externally, and support and influence decisions around Store capabilities and thought leadership.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Responsibilities
- Lead experimentation program for the team from ideation to recap, collaborating with both internal teams and external publishers.
- Engage with engineering and stakeholders to prioritize and support joint development experiments. Play a key role in experiment design and implementation.
- Communicate important engineering updates, foster teamwork across functions and find clear paths forward through ambiguity. Use excellent communication to simplify complex data and align stakeholders.
- Develop and define matrices to prioritize Store features, advocate for key priorities with engineering and planning teams, and drive alignment on feature ranking to ensure efficient resource allocation and timely development while maintaining the Gaming backlog.
- Collaborate with Engineering on Store feature design, documentation and decision-making. Assess feature impact for future enhancements and work with Finance to predict effects of new feature submissions.
- Drive digital gaming research initiatives by generating and gathering ideas, overseeing projects and sharing findings to boost impact and encourage adoption both internally and externally.
- Facilitate monthly customer focus groups to foster meaningful discussions and brainstorm innovative approaches to drive customer engagement, satisfaction and improve Store experiences.
- Embody our culture and values
Qualifications
Required Qualifications
- 3+ years of experience in retail, ecommerce, research, marketing or business-related roles
- OR Bachelor's Degree in Business, Marketing, Economics, Social Science, or related field AND 2+ years experience in retail, ecommerce, research, marketing or business-related roles
- OR Master's Degree in Business, Marketing, Economics, Social Science, or related field AND 1+ year(s) experience in retail, ecommerce, data science, marketing or business-related roles
- Experience leading or facilitating customer-facing programs or similar engagements that require partnering with internal and external stakeholders
Preferred Qualifications
- 5+ years experience as a Business Program Manager or similar role
- 2+ years of experience using data analytics to identify critical business elements and effectively communicate insights
- 2+ years project/vendor management experience
- Experience leading and collaborating on research projects and presenting findings and insights to senior leaders
- Compelling written, verbal and interpersonal communication skills, with the ability to flex communication styles based on content and audience
- Executive maturity, proactive self-starter with the ability to adapt to changing priorities/expectations in a dynamic business environment
- Ablility to build trusted relationships with internal and external stakeholders, influence decision making, advocate positions and build business cases
- Experience working within the Gaming industry
eCommerce IC3 - The typical base pay range for this role across the U.S. is USD $80,900 - $162,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $105,300 - $176,900 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until April 30, 2024.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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