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Job Descrption

Global Research Operations builds and scales programs to strengthen the impact of our research teams. We drive efficiency, cultivate relationships, increase knowledge sharing, and build capacity within our organization to enable Researchers to do their most impactful work.

In this role, you will define, establish, and maintain the global programs that support research participant recruitment across Meta. You'll utilize a full range of organizational and interpersonal skills to help our talented team operate at their highest and most effective level.

The GRO Participant Engagements team is responsible for building + maintaining Meta’s strategy to recruit participants for our UX Research pillars. As a Manager, GRO Participant Engagements, you will partner and supervise critical relationships with vendors, act as an internal connector, and problem solve operational hurdles to enable researchers to do their most impactful work. In this new role, you will define, establish, and maintain operational and team-wide programs as well as create and manage processes to support the scaling team. The ideal candidate is entrepreneurial, enabling the team's best work by leading strategic planning of programs, managing short and long-term project milestones, anticipating project issues and resolving them, and removing barriers to doing great work. The Manager, Participant Engagements, is an expert in problem solving and multitasking, while building long-term relationships with the team and cross-functional partners. You will utilize a full range of organizational and interpersonal skills that help our talented teams operate at their highest and most effective level.

This role requires both execution and strategic-focused program management experience as well as excellent stakeholder management skills. Executive communication skills, ability to manage complex logistics, and a highly organized approach are mandatory.Manager, GRO Participant Engagements Responsibilities

• Independently formulate + drive cross-org Participant Engagement strategy by developing systems that reliably identify UXR recruitment needs and surface them appropriately to internal GRO team as well as our vendor
• Design + execute robust vendor engagement strategies that ensure both a high quality of recruitment service and an appropriate return on resourcing investment
• Work across all of our UXR pillars (10+), in partnership with their respective leadership teams, to assess + target pillar-specific participant participant recruitment strategies
• Translate Participant Engagement strategy into plans that drive down cycle times and enable the team to execute with greater clarity and intensity
• Independently formulate UXR-wide communication plans
• create and deliver executive communications to our leadership regarding program success + challenges
• Design organizational structures that support both people and long term business interests
• Lead and develop a multi-disciplinary team with varying levels of experience

Minimum Qualifications

• BA/BS degree or higher
• 18+ years of experience in operations or project/program management
• 5+ years people management experience
• 3+ years of experience in market research, ux research, recruiting or vendor management
• Proven track record of breaking down processes and identifying pain points to deliver business improvements
• Experience communicating and collaborating with a variety of cross-functional audiences ranging from analytics teams to directors/VPs
• Experience of operational routines and the management of internal-facing project teams
• Experience scaling operations in a business environment

Preferred Qualifications

• Familiarity with UX/usability research methods and lifecycles
• Experience with research participant recruitment
• Experience leading a globally distributed team
• Client or vendor management experience

LocationsAbout Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com. US$172,000/year to US$241,000/year + bonus + equity + benefits

Individual pay is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base salary, Meta offers benefits. Learn more about benefits at Meta.

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