Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

• Discovery, offering AI-driven search and merchandising
• Content, offering a headless CMS
• Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

The Project Manager / Service Delivery Manager delivers a magical “unboxing” experience for our clients while overseeing the whole process from the very beginning to the evaluation. We deliver this experience by pre-integrating our Bloomreach Engagement Platform with the world’s most used products of the e-commerce ecosystem:

• Online stores (e.g. Shopify)
• Customer Relationship Management systems (e.g. Dynamics)
• Loyalty program systems (e.g. Swell)
• Marketing automation solutions (e.g. Salesforce Marketing Cloud)
• Technology enterprises (e.g. Telenor)
• and other e-commerce related platforms and products.

Your colleagues in day-by-day workload:

• A Customer Success Manager, who will manage the client relationship and business strategy.
• Technical Integrators for more technically demanding integration workstreams
• Customer Analytics Consultant(s) for non-technical implementation workstreams
• Client teams - you will spend time with our clients in their offices

What you'll do:

• Plan and manage the projects of implementation of our product to clients’ websites or online shops:
• You will not have to do it on your own! Your main task will be to coordinate work between Bloomreach team and clients’ teams, mainly from an IT and marketing perspective.
• Cooperate with stakeholders towards completion on our and clients’ side
• Manage the project from its kickoff to evaluation and assessment of the results, which includes:
• Creating a project timeline in accordance with the agreed scope of work
• Defining tasks and required resources
• Making short-term and long-term decisions creating value for Bloomreach and its clients
• Being a key contact person for a client, which includes prioritizing, tracking, and support
• Creating partnerships with our clients
• Using the technical attributes of our platform to your advantage 
• Challenging, encouraging, and influencing both internal and external teams

What you'll bring:

• Experience in the following areas (the more, the better): management (project, risk or change), team lead, strategic planning, agile teams
• Desire to get through knowledge of business
• Fluent in English any of the following is a plus: German/Dutch/Danish/Swedish/French
• Essential understanding of coding so you can work with our product (no coding included)

Nice to haves:

• Certifications in Project Management (PRINCE2 or PMP)
• Experience with CDP platform or other business-oriented platform or sector
• Understanding frontend/backend technologies, relational databases, and web mechanics

More things you'll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 

• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 

• We believe in flexible working hours to accommodate your working style.

• We work remote-first with several Bloomreach Hubs available across three continents.

• We organize company events to experience the global spirit of the company and get excited about what's ahead.

• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.

• The Bloomreach Glassdoor page elaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*

• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

• Subscription to Calm - sleep and meditation app.*

• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

• We facilitate sports, yoga, and meditation opportunities for each other.

• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

• Everyone gets to participate in the company's success through the company performance bonus.*

• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.

• We celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

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