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Full-Time IT Service Desk Technician at Space Dynamics Laboratory
North Logan, United States
Job Descrption
Job ID: 18702
The Space Dynamics Laboratory (SDL) is seeking a full-time, customer service oriented, IT Service Desk Technician to install, configure, upgrade, secure, and troubleshoot software and hardware on Windows and Linux.
This position is on-site at our North Logan facility and non-remote.
SDL offers competitive salaries and fantastic benefits, including:
- Generous paid leisure and sick leave, ensuring you never miss a special event
- A 14.2% employer retirement contribution into a 401(a) account—no matching required!
- Utah State University undergraduate tuition discounts of 50%, full reimbursement for graduate tuition, and free course audits for employees and dependents meeting eligibility requirements
- High-quality, low-cost health, dental, and life insurance
- A great, highly educated team that works together to solve some of the most fascinating problems on (and off) our planet
- We are a growing company that maintains both a family feel and high retention rate with over 90% job satisfaction
Primary Responsibilities:
- Provide friendly, accurate, and dependable support to SDL employees with a focus on customer satisfaction
- Manage user accounts, password changes, and track hardware assets
- Create and update online support documentation and identify areas of improvement
- Aid, assist, and guide part-time, student technicians and provide additional IT related support to SDL employees
- Document all online, telephone, and in-person customer service requests and interactions
Required Qualifications:
- Must be a US Citizen, Lawful Permanent Resident, or other US Person
- Ability and desire to continue learning new skills as system needs grow and change
- Excellent, customer service-focused written and verbal communication
- Self-motivated with a strong work ethic
- Reliable and detail-oriented
- Able to work independently and as part of a team
- Experience with troubleshooting computer hardware and software
- Able to work 40 hours per week (Monday through Friday from 8:00 AM to 5:00 PM)
Preferred Qualifications:
- Have a computer related degree
- CompTIA A+ certification
- CompTIA Security+ CE certification
- CompTIA Linux+ certification
- Knowledge of Linux environments such as CentOS, RHEL, and Ubuntu
- Comfortable with procedure documentation
SDL supports a variety of missions, including NASA’s vision to reveal the unknown for the benefit of humankind and the Department of Defense’s aim to protect our Nation on the ground, in the air, and in space. Our sensors, satellites, software systems, and science and engineering play an essential role in some important missions you’ve heard of, and others that you haven’t. Join our team in our seventh decade of delivering mission success.
For questions or assistance with the application process or the DoD SkillBridge program, please contact employment@sdl.usu.edu.
EOE including Disability and Vet
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