Jump Trading Group is committed to world class research. We empower exceptional talents in Mathematics, Physics, and Computer Science to seek scientific boundaries, push through them, and apply cutting edge research to global financial markets. Our culture is unique. Constant innovation requires fearlessness, creativity, intellectual honesty, and a relentless competitive streak. We believe in winning together and unlocking unique individual talent by incenting collaboration and mutual respect. At Jump, research outcomes drive more than superior risk adjusted returns. We design, develop, and deploy technologies that change our world, fund start-ups across industries, and partner with leading global research organizations and universities to solve problems.
Jump highly values its commitment to fostering a thriving environment for both our people and organizational culture. Our Office Services team members are key ambassadors to these core values. Our Global Workplace Services team is responsible for providing first class facilities and administration. This role suits a resourceful self-starter and team player who will thrive in a dynamic and fast-paced environment.
We are seeking an adept, proactive and energetic Workplace Experience Manager to join our New York office. In this role, you will be responsible for creating a best-in-class employee experience every day, in partnership with the New York and Global Workplace Services teams. You will play a crucial role in maintaining an organized, efficient and highly functional office. You will be responsible for our physical office space, safety, security, as well as management of our service providers and facilities / building management. The successful candidate will be both hands on and skilled at supporting and motivating a self-directed and independent Workplace Services team who share a common goal of creating a best-in-class employee experience every day. As a highly visible and interactive role, the Workplace Services Manager will be responsible for proactively identifying opportunities to partner across the organization (Tech Services, facilities, construction / real estate, HR etc.) to drive an office environment that aligns to our culture of high performance and high reward.
What You'll Do:
- Lead and support a team in the New York office and partner with other WPS team in our global offices.
- Establish and maintain effective communication and strong relationships across the organization in order to align office operations goals with our organizational goal of creating a best-in-class employee experience
- Oversee the New York office to ensure the physical work environment is highly productive
- Partner with stakeholders globally on facility, property and space management
- Track and coordinate workstation moves, temporary seat assignments and onboarding/offboarding seat preparations, while being mindful of short-term and long-term space requirements.
- Provide high-level oversight on the performance of all third-party service providers across physical office operations to ensure providers are delivering against service agreements and/or work with team to evaluate alternative providers when necessary
- Drive a continuous improvement mindset across all office operations initiatives
- Work closely with New York leadership to provide white-glove services
- Collaborate with Tech Services, Facilities, HR, Talent Dev, and Recruiting to find on-going opportunities to support a strong culture and retention of top talent and create a high level workplace experience for all employees
- Provide regular coaching and feedback regarding performance to direct and dotted line reports
- Be part of the safety team
- Other duties as assigned or needed
Skills You’ll Need:
- At least 7 years experience in a fast-paced environment
- At least 3 years minimum of managerial responsibility
- Experience in Office Management (F&B, Facilities, Travel and Events experience welcomed)
- Experience in Facility Management (HVAC, NYC building equipment & infrastructure, maintenance vendor management)
- Experience with NYC real estate and building management
- Bachelor’s degree in related field
- Demonstrated ability to effectively lead and motivate teams
- High resiliency to competing priorities and uncompromising focus on quality
- Ability to build strong relationships and credibility across a broad range of stakeholders
- Excellent verbal and written communication skills
- Excellent organization and leadership skills
- Good analytical/critical thinking
- Creative problem-solver who is resilient to change and can adapt/flex to ad hoc situations
- Ability to work independently in a fast-paced environment
- Genuine curiosity, empathetic attitude, and strong desire to continuously learn and grow as an individual
- Healthy sense of humor and strong customer service skills and professional appearance
- Reliable and predictable availability including the ability to be onsite 5 days/week
Working conditions:
- Normal for an office environment, in-office
- Ability to lift up to 50 pounds
- Ability to travel if needed to various Jump offices. Training in Chicago to start.
Benefits
- Discretionary bonus eligibility- Medical, dental, and vision insurance
- HSA, FSA, and Dependent Care options
- Employer Paid Group Term Life and AD&D Insurance
- Voluntary Life & AD&D insurance
- Paid vacation plus paid holidays
- Retirement plan with employer match
- Paid parental leave
- Wellness Programs
Annual Base Salary Range $100,000—$150,000 USD
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