Summary:

We are looking for an experienced Access Transport Tech II to join our team in the following locations:

• San Diego CA
• Las Vegas NV
• Phoenix AZ
• Oklahoma City
• Norfolk VA

You will be responsible for provisioning and/or configuring aggregate devices, routers, optical access, and/or DWDM equipment that carries video, data, and/or telephony traffic.  He/she will utilize various applications for implementation, service, test and acceptance (Remedy, NetSmart, NSP, Preside, Granite, Mint, Secure CRT) at customer sites of increased complexity.
 

Responsibilities:

• With limited supervision, prepares, configures, installs and provisions Voice, Ethernet and SONET transport equipment for single and multiple dwelling business locations that will support complex services.
• Inserts access transport equipment into fiber rings.
• Performs access transport equipment maintenance support to include changes, upgrades and migrations, disconnects, decommissions, preparation and configuration in support of fulfillment activities.
• Works with contractors/vendors to ensure equipment is installed and operating properly.
• Creates, updates and closes Remedy tickets and coordinates with change control as needed.
• Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected, to initiate billing.
•  Ensures quality of processes, programs and customer satisfaction.
•  Complies with all safety procedures and policies.
• Performs end-to-end provisioning of customer circuits as designed in an accompanying work package from engineering.
• Performs all final circuit provisioning and configuration of device and intermediate cross-connects.
• Ensures appropriate iOS upgrade is applied.
•  Performs basic functional testing of equipment to eliminate out-of-box failures.
•  Packages equipment per work order in preparation for installation.
• Works with customers on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
• Assists with initial turn-up of CPE equipment.
• Tests and verifies services in conjunction with the install team.
• Required to work shifts and/or provide 24/7 coverage if needed to meet customer demands.
• SHOUT Notification Tech Ops – Engineering (Alcatel-Lucent SAM, Cisco Prime Infrastructure, RAMP) (Critical Level)
• Remedy Queues: REG - OPERATIONS SVC FULFILLMENT, REG – Engineering Access
•  Performs other duties as assigned.

Minimum Requirements:

• HS diploma, GED or relevant work experience.
• 2 or more years of experience preferred in related fields (e.g. technical support, installation and maintenance).
• 2 or more years of experience working with IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies.
• Requires working knowledge and experience with Granite and Mint.
• 2 or more years of experience specifically in provisioning and troubleshooting layer II and III networks for commercial customers.
•  Demonstrated knowledge of performance testing and test equipment.
• Excellent interpersonal, communication and collaborative skills to work effectively with the team throughout the organization.
• Valid local State Driver’s License and driving record that meets customer standards.

Preferred:

• AS/AA or Technical Certification in related discipline strongly desired (e.g., Technical Operations).
• Cisco certification- CCNA, CCNP.

American Hospital Dubai  

Marriott International  

IHG  

NMC Healthcare  

Aster DM Healthcare  

Emaar  

Jumeirah Group  

Samsung Electronics  

Halliburton  

Mediclinic