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Client Service Specialist - Home Care at NurseCore
, United States
Job Descrption
Responsibilities
The Client Service Specialist – Home Care provides overall non-clinical management of a group of patients as organized and assigned, making sure the patients are safe in their homes with adequate staff and that nursing personnel are operating effectively with physician orders.
- Receives and coordinates home care referrals, to include appropriate authorization
- Assigns qualified personnel competent to work cases, including rescheduling cancellations
- Supports Branch recruitment efforts to include interviewing and hiring adequate field staff to cover existing and growing census
- Ensures compliance with licensure and credentialing requirements
- Counsels field employees involving violation of non-clinical matters
- Initiates complaint and service failure reporting and investigation, including appropriate and ongoing resolution
- Exemplifies AWESome company standards
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Experience:
- At least one year of training or experience in a service related industry.
- At least one year of experience in home health care, with commercial insurance and private pay experience preferred.
- Experience should emphasize problem solving skills in a patient care setting.
- High School graduate with an associate degree in a related field, or equivalent experience; College Degree strongly preferred.
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