As a Commercial Loan Specialist I, you will be responsible for providing administrative support for the Business/Agribusiness Loan Services Team. Accountable for assisting members in a courteous, professional, confidential, and timely manner. Responsible for all processing loan product claims and refunds to include, but not limited to , total loss claims. Assist internal and external members via phone, chat, and in-person to resolve any loan related issues, processing documentation, and loan maintenance as required.
Direct Reports: None
HOW YOU WILL MAKE AN IMPACT
- Prepare and process documentation and loan file maintenance for both business and agribusiness loans to include, but not limited to, identifying business ownership, and signing authority, collateral ownership, attachment and perfection, compliance with regulatory agencies and protecting the institution against loan losses pursuant to local, state, and federal laws. Performs file maintenance to renew, extend, modify, or otherwise amend any loan record whether through new contracting or to make corrections.
- Verify all documentation for accuracy and completeness. Update verified information into computer system(s). Receive, review, respond, and record credit disputes. Provide support to all aspects of servicing commercial and agricultural loans, have a direct impact on members of the credit union to include quality control on loan documents processed by member-facing staff and working with the employees to retrieve proper documentation. Be a part of a team that focuses on driving progress, building relationships, and keeping people at the core in everything that they do.
- Book all new loans to the core software immediately upon receiving executed loan documents to include, but not limited to, verifying that all terms and conditions in the note or other contractual documents are implemented in the core accurately for proper tracking, reporting, and billing.
- Prepares releases for any full or partial release of collateral to include, but not limited to, the preparation of mortgage releases and UCC terminations. Monitor new vehicle titles for lien recordation and their release upon receipt of approval. Prepare disbursements for new loans and renewals immediately upon receiving executed loan documents to include, but not limited to, advancing loan funds to member accounts, submitting wires for payoffs, and placing loan fees into appropriate general ledger accounts.
- Resolve documentation exception issues and maintaining service levels. Maintain remittance and balancing of business and agribusiness loan and lending products and month-end reconciliation of journal entries. Pull and review daily reports, as assigned, and review daily loans booked to the core system.
- Support the Lenders by making recommendations for properly documenting unique loan structures and/or collateral types.
- Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to, the Bank Secrecy Act, the USA PATRIOT Act, and the Office of Foreign Assets Control.
WHAT YOU WILL NEED TO SUCCEED
Experience
2+ years' experience in the financial industry to include experience in loan documentation.
Education / Certifications / Licenses
A High School Diploma or equivalent. Must have a valid driver's license.
PREFERRED SKILLS
- Professional level of verbal and written communication skills are essential to the position.
- Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
- Demonstrated knowledge of Credit Union regulations, products, policies, procedures, and services.
- Ability to provide world class member service while executing Interra’s vision, mission, and delivery of Core Values.
INTERPERSONAL SKILLS
- A significant level of trust, credibility and diplomacy is required.
- In-depth dialogues, conversations and explanations with members, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature.
- Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
COMPETENCIES
- Adaptable - Maintains effectiveness in reaching goals by adapting to changing circumstances, tasks, responsibilities, and people. Adjusts effectively to new work structures, processes, or requirements.
- Balance Stakeholders - Understands the needs of diverse stakeholders and the underlying motivations driving those needs, including cultural and ethical factors. Acts fairly in the decision-making process when faced with conflicting demands of stakeholders.
- Effective Communication - Utilizes a variety of communication modalities effectively and appropriately across multiple channels. Is effective in a variety of communication settings: one-on-one, small, and large groups, or among diverse styles and position levels. Adjusts to fit the message to the audience. Provides timely and helpful information to others across the organization.
- Functional Expertise - Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.
- Self-Motivated - Demonstrates initiative to address challenges, accomplish tasks, and seize opportunities, even when challenged. Demonstrates appropriate urgency and positive attitude while doing so.
- Teamwork - Effective team player who adds complementary skills and contributes valuable ideas, opinions, and feedback; communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team.
ADA REQUIREMENTS
Physical Requirements
- Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 15 lbs.
- Must be capable of climbing/descending stairs in emergency situation.
- Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
- Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
- Must be able to work extended hours whenever required or requested by management.
- Must be capable of regular, reliable, and timely attendance
Working Conditions
- Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.
Mental and/or Emotional Requirements
- Must be able to perform job functions with supervision and work effectively either on own or as part of a team.
- Must be able to read and carry out various instructions and follow oral instructions.
- Must be able to speak clearly and deliver information in a logical and understandable sequence.
- Must be able to perform basic mathematical calculations with extreme accuracy.
- Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public.
- Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace.
- Must be able to effectively handle multiple, simultaneous, and changing priorities.
- Must be capable of exercising highest level of discretion on confidential matters.
ACKNOWLEDGEMENT
Nothing in the position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be constructed as a guarantee of employment for any period of time. Interra Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law.
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