Overview
When patients enter our center in Erie, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Check out the video below for additional insight into the work of our Patient Service Specialists!
https://www.novacare.com/contact/find-a-location/pa/erie/erie-south/
Schedule:
- Center Location: Erie, PA
- Type of Employment: As Needed Float
- Hours: Monday to Friday; Saturdays as needed
- Pay range is $12.00/hour+ Based On Experience
PSS - is accountable for accurate patient registration, insurance benefits verification and authorizations, when required. This position ensures compliance with relevant laws, regulations and established company policies and compliance programs. The PSS – will help to provide coverage in centers identified within the defined market consisting of the following locations in Pennsylvania: Harborcreek, Erie, Edinboro, Titusville, Seneca, Franklin and Stoneboro.
Responsibilities
We are actively seeking candidates who are adaptable and flexible, patient-centric, exceptional communicators, detail-oriented and team players.
In this role, typical responsibilities include the following:
- Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
- Schedule patient appointments in person or over the phone
- Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
- Provide patients with pertinent information about their next appointment as they check out
- Respond to requests for information from patients, providers, and coworkers
Qualifications
Minimum Qualifications:
- High School Diploma or GED
Preferred Qualifications:
- Ability to use all necessary office equipment (faxes, copiers, computers, telephones, etc).
- Ability to type 40 words per minute
- Medical Office Experience
- Health care experience
- Previous therapy experience
Physical Requirements:
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
Additional Data
Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.
Job ID: 288061
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