We are Health Unlimited, and we are looking for a Digital Account Manager to join our team based in Soho, London. The Digital Account Manager is a key role within our agency. We seek a capable team player to join our growing digital team of strategists, developers, project managers and designers.
Working alongside the digital project manager, and reporting to the Digital Associate Director, you will support the delivery of a range of accounts and projects for healthcare clients including digital insight, strategy, development and marketing work. You are looking to develop, grow and go above and beyond on all your accounts.
You will work well within multi-disciplinary teams so that the work we deliver is best in class. You will develop strong relationships with our medical education, design, communications and brand colleagues, providing advice and consultancy on their projects as well as leading on digitally-owned projects.
This role would suit someone with good digital experience and knowledge within a healthcare environment, who is looking to take on a role that allows them to focus in this area and work on a wide variety of digital projects.
About the role...
- Act as main point of contact for clients, including responding promptly to client requests via email.
- Scoping and preparation of budgets for new projects, as well as other financial documents such as project reconciliations.
- Financial management of digital team projects, ensuring projects are delivered on time and to budget and that any deviations from scope are flagged to clients and team leadership.
- Guide the delivery of digital work on your accounts; where possible resolve queries or elevate them to other members of the team.
- Ensure all outputs and work is of the highest standard and meets the client brief.
- Advise on processes and resource around digital work, helping ensure projects are delivered in the most efficient way
- Support other team members to be as productive as possible by resolving issues, protecting time, prioritising work and avoiding scope drift.
- Stay up to date with new digital technologies and platforms, in order to support clients and non-digital colleagues with agency work.
- Contribute to new and organic digital business, helping to identify opportunities for growth and developing and executing successful proposals.
Requirements
- Good understanding, and ideally experience of, a range of digital projects that healthcare agencies may offer to their clients- may include digital insights, strategy, UX, design, development, content and marketing
- Understanding of how agencies are evolving to meet the needs of healthcare clients in line with new technologies and platforms
- Ability to build good relationships with clients.
- Excellent communication skills – both written and verbal/presentation, with a solid understanding of the editorial skills needed for excellence in communication.
- Good technical understanding and demonstrated ability to identify and acquire new technical skills.
- Confident management and oversight of digital workflows.
- Required: Experience delivering integrated communication, marketing, or advertising toolkits/campaigns at a regional or global level.
Benefits
The benefits we offer focus on better balance between work and personal life, rewarding all our dedicated employees, rejuvenating health, body and mind and career development. We understand that our people are what makes us excellent, just a snapshot of the extensive benefits package we provide to support you includes:
- Holiday Entitlement – 25 days per year, increasing by one day per year after two years of service (up to a maximum of 30 days per holiday year)
- Purchase Holiday – opportunity to purchase up to five additional days of annual leave per year
- Birthday Day off
- Christmas Office Closure (usually three days) – separate to holiday entitlement
- Flexible Bank Holiday Days
- Volunteering Day
- Enhanced Maternity/Paternity/Adoption benefits
- Pension Contributions - in line with auto enrolment guidelines, 5% employee contribution and 3% employer
- Electrical Car Scheme
- Tastecard
- Opportunity to Working Abroad (up to 4 weeks)
- Long-Service Awards – at each five-year milestone
- Healthcare cashback scheme
- Social events
As an equal opportunities workplace, we have a commitment to ensuring equal employment opportunity regardless of race, colour, ancestry, religion, socio-economic status, sex, national origin, sexual orientation, age, citizenship, marital status, neuro divergence, disability, gender, gender identity or expression. Whether you’re just getting your foot in the door, or you are an experienced employee whose life circumstances are shifting, we are committed to creating a workplace that reflects the world we want to live in and are therefore flexible to accommodate each individual's needs as best as we can.
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