Applications and Support Engineer - Process Burners at Zeeco
Stamford, United Kingdom
Job Descrption
The Process Burner Applications & Support Engineer will focus on technical support and sales within the EMEA region, through applications solutions, proposals creation, technical support (both office and customer facing) and through supporting process burner sales. The applicant will engage both end users directly through revamp / retrofit enquiries, along with EPC engagement when required.
In this role you will work with, and report to our Process Burner Director based in Stamford, whilst also aligning with our Technical & Sales personnel based in the UK and Tulsa, USA offices.
Primary duties:
Applications solutions into proposal creation - Revamp / Retrofit / Capital / Aftermarket (Analysis of the requirement and understanding of technical capabilities, into composition of accurate and detailed proposals in a timely manner to meet the customers expectation).
Composition of cost estimates - tied to a market-based sales
End user technical support - to involve also face to face interaction at the customers'
Close engagement with the projects team to ensure optimal
Close interaction with the Process Burner / Design teams to fully understand both new product development and the existing technology
Commercial awareness to optimise the proposal potential.
Travel to customers' facilities to present, discuss and negotiate
Respond to Zeeco's customers and internal product groups, ensuring their needs are being supported as well as clearly
Build relationships with complementary suppliers and service groups to assist our customers and grow Zeeco business through strategic
Ensure Zeeco are on the vendor list for all Zeeco
Travel to customers' facilities to trouble-shoot equipment problems if
Perform other duties as may be assigned that are based on appropriate skills and
The person:
Degree in Engineering or suitable experience/
Proven technical business development
International customer experience and enjoys travelling on an intermittent