Network Operations Technician
Full-Time, Hourly, Tipton, MO
We're seeking a Network Technician to join our overnight NOC team. This full-time opportunity joins a team of experts who monitor and troubleshoot advanced voice, video and data networks. While the activity presents a familiar routine, the nature of each inquiry and challenge may be unique. To be successful in this role, you must maintain accurate and complete records of incoming calls, tickets, alarm conversations, troubleshooting steps and resolution. This position will work Wednesday- Saturday Midnight- 10:30am. The position will have three weeks of training Monday-Friday, 8:00AM- 4:30PM.
On a regular basis you will:
- Monitor and troubleshoot advanced voice, video, and data networks
- Provide escalated support to technical support, installation and fiber technicians who require assistance.
- Maintain accurate and complete records of work performed.
- Create and modify NOC Playbook articles
- Test returned equipment for redeployment in the field
- Provide support for high priority customers
The most successful employees in this role have:
- Great Communication Skills
- Conflict Resolution Skills
- Appreciation for and understanding of troubleshooting technology
- Comfort working alone and independently
- Ability to Handle High-Stress Situations
- Experience Working in an office environment
Apply today if this position matches your skills, abilities and interests.
This job posting closes May 8, 2024.
Included in Full Time Employment:
As a benefit to all full-time employees, Co-Mo Connect offers a full and comprehensive list of benefits including medical insurance, life insurance, disability, paid time off, paid holidays, a 401(k) retirement plan, and pension plan. More information will be provided throughout the hiring process. We're also excited to offer all employees regular training for safety, as well as personal and professional development.
What to expect:
Submit your application.
Receive a confirmation email that your application was received.
Communication regarding the interview process (in some cases multiple rounds of interviewing may occur.)
Updates following the interview process.
Questions regarding this job posting?
Contact HumanResources@co-mo.coop for assistance.
Co-Mo Connect is an Equal Opportunity Employer.
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