Actively takes orders, conducts full and complete beverage/food service, and monitors guests’ lounge/bar experience. Interacts with the lounge/bar guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

 ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

• Anticipate and accommodate all needs of the guests. 
• Provides professional and exceptional service. 
• Presents menus, answers questions, and makes suggestions for all beverage and food items. 
• Inform guests of all food and beverage specials, with prices. 
• Required to solicit any allergy or dietary restrictions from each guest. 
• Accurately enters all orders into the POS system. 
• Ensures the delivery of all food and beverage to the guests. 
• Maintain general cleanliness of assigned stations and the entire venue. 
• Follow supervisor’s instructions, communicate with and support co-workers, and be a team player. 
• Possesses in-depth knowledge of all food and beverage menus and the company. 
• Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards. 
• Follows all company procedures when providing bottle service. 
• Follows proper cash/payment card procedures. 
• Complies with Department of Health and company sanitation standards. 
• Accurately completes all end-of-shift financial procedures. 
• Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers, and chefs. 
• Properly sets-up cocktail lounge/bar and side stations, performs side-work and other opening/closing procedures as directed by management, including: 
  • Ensures all lounge furniture is clean and free of debris 
  • Sets tables with proper settings 
  • Stocks side-stations with prescribed supplies 
  • Performs opening & closing side-work as prescribed 
  • Reports all breakage, and damage of equipment or furniture immediately to management.
  • Attends and participates in daily pre-service meetings. 
  • Attends and participates in any training sessions or departmental meetings. 
  • Learn by listening, observing other team members, and sharing knowledge while leading by example. 
  • Portrays a positive and professional attitude. 
  • Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments 
  • Works as part of a team and provides help and support to all team members. 
  • Assist and/ or complete additional tasks as assigned 

TRAINING REQUIREMENTS:

•  Tao Group Hospitality in-venue cocktail server training, Alcohol Awareness Certification, Food Handling Certificate. 

EDUCATION/WORKING KNOWLEDGE: 

• Previous hospitality experience.
• Previous cocktail and/or floor server experience. 
• Experience in a high-volume restaurant/nightclub/lounge. 

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

•  Ability to write and verbally communicate 
• Must have good positive energy throughout the day 
• Must be able to print legibly for team members, management, and guests to read 
• Must be able to kneel, bend, and stand for extended periods of time 
• Must be able to move quickly 
• Must be able to push and lift up to 50 lbs. 
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume 
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 
• Exposure to cleaning materials 
• Exposure to hot kitchen elements or cleaning materials. 
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required 
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment 
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards 
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner 
• Ability to maintain confidentiality 
• Ability to handle a fast-paced, busy, and somewhat stressful environment

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