This is a hybrid position primarily based in Canton, MA office. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.
We give you a world of potential
Computershare is looking for someone who is detail oriented to join our growing team at Computershare as a Quality Processor. This position is fast paced and requires accuracy for high quality and reliability, using defined procedures in straightforward situations.
If you are interested in a role with a company that is a global leader in stakeholder communications where you can truly help people, this is the position for you!
A role you will love
As a Quality Processer you will be trained to maintain account transactions, issue replacement checks on shareholder accounts, and comprehend shareholder instructions to accurately process multiple requests. Working from an electronic queue through our system, this position completes data entry of shareholder details and share amounts as well as requests to transfer shares from one party to another, requests to sell shares, account updates including address changes, dividend payment elections and a variety of other maintenance transactions.
There are specific service level standards related to the review and processing of the transactions so the ability to prioritize your daily work to meet the challenge is a must. Flexibility and dependability are important in this role. If you have keen organizational skills, and either data entry experience, strong reading comprehension abilities or you are just looking for a difference in career, this may be the perfect fit for you.
If you’re the type that likes to be detailed oriented and take pride in working through a workload independently, you will find this position very rewarding.
Some of your key responsibilities will include:
- Process and/or review routine and complex data entry transactions along with communicating directly with clients, brokers, or relationship managers within established productivity and quality standards.
- Research, follow up and resolution of stakeholder inquiries and deficient transactions presented for processing.
- Review and ensure that the required legal documentation and/or client authorization has been obtained prior to processing.
- Research any out of balance conditions with the Reconciliation Team.
- Daily review of information pertaining to processing feedback and procedural updates.
- Required to work overtime and assist on other functions or departments during peak volumes to assist in meeting our clients service level agreements.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
What will you bring to the role?
As you can imagine, we need you to have great attention to detail. Supporting a core process isn’t an easy job, so being able to think independently, problem solve, and work quickly are some key skills that you’ll need for this role.
Other key skills required for the role include:
- Good communication skills
- Good Technical skills, proficient in Microsoft packages
- Upbeat Energetic and ready to learn, wants to learn
- Attention to Detail, specifically for the purposes of Reading Comprehension
- Good Data Entry skills, and ability to type an average of 65 words per minute.
- Previous hands-on experience in a metrics-driven environment where there were established productivity and quality standards, are preferred.
- Keen organizational skills, and ability to multi-task
- Willing to adhere to compliance-related class testing and certification as required.
- Computer skills
- Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Rewards designed for you
Parental leave. We offer paid parental leave, flexible working and a caring and inclusive culture.
Health and wellbeing. Our health and wellbeing rewards can be tailored to support you and your family, even your pets. These include medical, dental, vision and a wellness reimbursement.
Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
Save for your future. We will support you along your retirement savings journey with 401k matching and tax-advantaged flexible spending plans that include healthcare, dependent care and commuter.
Income protection. To ease concerns when the unexpected occurs our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.
Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.
Extra rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.
A company to be proud of We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.A diverse and inclusive place to work Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes. We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information. Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
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