Location: Bristol, Edinburgh
This is a hybrid position primarily based in one of our Bristol or Edinburgh offices. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires 3-4 days a week in the office for this role, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working
We give you a world of potential
We are really excited to share a fantastic opportunity for an IT Site Support Manager to join our Site Support Team within Computershare Technology Services.
The IT Site Support Manager is responsible for the management, implementation, operation and maintenance of all technologies and services which are aligned to deliver a superior end-user experience.
Why would you choose this role when there are other similar roles in the market? Well, there are a few things that make this role stand out:
- Fast paced position with a variety of projects giving you exposure to different areas of the business.
- Part of a global team working on global projects giving you the opportunity to experience diverse cultures.
- Opportunity to travel between offices and interact with many different stakeholders.
As you will have responsibility for our workplace technology, a regular office presence is required, however there will be flexibility to work form home where possible.
Interested? Keep on reading to find out a bit more about what you will be doing, and the type of person that we are looking for.
A role you will love
The IT Site Support Manager will lead all activities related to in-office, hand-on end-user support, including both onsite and remote support mechanisms where necessary.
You will also be expected to identify, drive and support service improvement strategies for the Site Support team, to not only ensure that we are delivering on our targets, but also drive a culture of continuous service improvement, with customer experience and service excellence being at the forefront of this role.
Key Responsibilities:
- Identify, drive and support service improvement strategies for the Site Support team, in line with our CTO Vision and objectives for the year.
- Manage and oversee the daily end user support operations across the UK and several offices in Continental Europe.
- Lead a team (currently 15 personnel), providing mentorship, guidance, and support to ensure optimal performance and professional development.
- Deputise for the Head of Site Support when required. Duties include but are not limited to: Managing of Site Support Team Leaders, Incident management support, escalations, resource management, recruitment.
- Continually monitor trends to ensure service expectations are met, using metrics & data, team feedback and recommend improvements.
- Planning, implementation, and support all hardware and software related to end-user services. This includes workstation and workplace technology, telephony and meeting room collaboration hardware.
- Planning, implementation and management of all end user lifecycle activities: Purchasing, Onboarding, Support, Offboarding, Decommission/Recycling of equipment.
- Planning and execution of IT projects, including upgrades, migrations and deployments.
What will you bring to the role?
The role requires previous management experience delivering on big transformation projects preferably within a global company.
Here are the key skills we are looking for:
- Strong project management skills/experience for effective project delivery within a global organization.
- Proven experience of identifying and delivering operational improvements within a technical support team.
- Extensive experience in the IT industry with a focus on end-user compute services, design, implementation and support.
- Strong verbal and written communication skills.
- Degree, Certificate or Diploma in IT, or a related discipline
- Good Understanding of ITIL Framework and best practice.
Rewards designed for you.
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll
receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
#LI-SM1 #LI-Hybrid
A company to be proud of We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.A diverse and inclusive place to work Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes. We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information. Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
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