Special Projects Implementation Manager
Barcelona or Croydon (Hybrid)
This is a hybrid position primarily based in Barcelona or Croydon. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.
We give you a world of potential
We are looking for an implementation manager to oversee the implementation of new systems for our company. We are seeking someone who is capable of establishing relationships with internal and external stakeholders and taking an analytical approach to problem solving. You possess the qualities of a formidable leader who is capable of exerting influence over decision-makers and managing multiple priorities at any given moment.
A role you will love
Responsible for overseeing and overseeing the customer onboarding process throughout the organization.
Identifying strategies for enhancing the customer onboarding process and collaborating with the team to implement them.
Responsible for managing, assigning, and conducting onboarding meetings, creating project plans, and turning customer requirements into deliverable configurations.
Understanding customer context, overseeing customer goals, and providing product information to best serve those goals.
Providing education to customers and collaborating with the team to optimize their product setup for the most expeditious route to success.
Collaborating with the team and creating a process to identify and eliminate roadblocks in the way of customers’ goals.
Enhancing product adoption and customer retention, while also fostering positive customer relationships that result in a loyal customer base.
Providing materials to assist customers in acquiring best practices to enhance their desired outcomes.
As required, get involved in ad hoc projects for the team and support the wider business.
What will you bring to the role?
- A minimum of two years of experience in customer onboarding, communications, customer service and support, sales, account management, or customer success. It is advantageous to possess customer success courses or training.
- A high level of emotional intelligence and empathy.
- Strong communication abilities and the ability to comprehend customer narratives to comprehend their perspective and devise viable resolutions to their issues.
- Strong analytical and goal-oriented mindset backed by basic-to-advanced project management skills.
- Ability to resolve customer support requests and maintain a positive, goal-driven customer relationship.
- Advanced IT&C knowledge and capabilities and ability to learn new software tools on the job.
- Experience migrating and integrating legacy systems to new software solutions in a way that best serves client and business goals..
#LI-KT1 #LI-Hybrid
A company to be proud of We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes. We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information. Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
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