Location: Bristol - Hybrid
This is a hybrid position primarily based in Bristol, United Kingdom. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.
We give you a world of potential
At Georgeson Asset Reunification, we work with companies who have lost touch with people who may be entitled to cash or company shares – usually where someone was previously an investor or customer of that company. Through deep research, we locate lost and dormant share and account holders. We offer account owners the close guidance and assistance they often need throughout the claim process. We’ve reunited 1.5 million people worldwide with over £1 billion of unclaimed cash and shares..
Georgeson is a trading name of Computershare Investor Services PLC. A global market leader in transfer agency and share registration, employee equity plans, proxy solicitation, mortgage/loans services and communications, Computershare also specializes in a range of other diversified financial and governance services and are a trusted partner of the UK.
A role you will love
An Unclaimed Asset Co-ordinator (UAC) is responsible for managing the asset reunification process from start to finish. Each UAC will help to run a complete research campaign, using a range of resources to determine the accuracy of asset holder data and carry out research to locate the individuals. They are also responsible for advising asset holders about their unclaimed assets and supporting them through the entire claims process.
Key Responsibilities
- Receive inbound calls / correspondence both as part of the initial research process and queries concerning completion of claims
- Make outbound calls to customers and assist them with the claim process.
- Manage a caseload of research, using a multitude of databases and own initiative to establish contact details of the correct asset holder
- Participate in outbound calling campaigns
- Accurately update data on our bespoke in-house database
- Perform other duties as assigned
What will you bring to the role?
Georgeson is looking for someone who is pro-active, shows initiative, and can gather and analyse information from multiple sources. Being polite and confident on the telephone is required, as is a high level of written skills.
- A polite and professional telephone manner including previous experience dealing with customers on the telephone.
- Excellent interpersonal and communication skills
- PC literate; Excel and Word
- Ability to gather and analyse information from a multitude of resources
- Ability to prioritise workloads, meet rigid deadlines and adhere to procedures / regulations
- Excellent verbal and written communication skills.
- Target driven and results orientated
Rewards designed for you
Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.
Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.
Save for Your Future. We will support you along your retirement savings journey.
Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
Employee Discounts. We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.
Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.
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A company to be proud of We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.A diverse and inclusive place to work Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes. We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information. Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
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