Business Support Administrator - Bristol
This is a hybrid position primarily based in Bristol. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.
We give you a world of potential.
The Deposit Protection Service (DPS) is the division within Computershare responsible for administering 3 Tenancy Deposit Protection Schemes across the United Kingdom. These schemes have been created to securely protect tenants’ deposits within a government approved scheme in line with legislation for the duration of a tenancy.
The Business Support Administrator operates within this division at a regional level, requiring close collaboration with other teams within the DPS Business, Operations DPS Contact Centre and other areas such as Billing, Dispute Resolution, Complaints, and the Financial Crime Unit.
We are looking for people from within the business who are looking to take their career in a new direction. If you want a career where no two days are the same, you enjoy problem solving and want to have a direct impact with our customers, this role will offer you the ability to do just that!
A role you will love
Reporting to the Business Support Team Leader, this role is responsible for the day-to-day processing of work contained within the Business Support Team. The role primarily involves responding to inbound emails and letters from customers, local authorities, members of staff working for other tenancy deposit protection schemes within the UK, as well as handling queries from internal employees. There may be some requirement to engage verbally via the telephone, but the bulk of all communication is in writing.
The Business Support Team are responsible for a number of procedures that fall outside of standard operational processes, such as: complex enquiries; court orders; direct bank transfer (DBT) transactions; anti-money laundering and anti-fraud monitoring, reporting and investigations; bankruptcy/liquidation cases; Subject Access Requests (SARs); Freedom of Information (FOI) requests; data erasure requests; workloads and tasks in connection with The DPS Insured scheme; and general reporting responsibilities.
As well as processing correspondence, the Business Support Administrator will be required to review, analyse, and process reports, and support the Business Support Management Team in handling any delegated tasks, workloads and projects.
Key Responsibilities involve, and are not limited to:
- Achieving service levels and individual productivity and Quality Assurance metrics.
- Answering both written and verbal queries from clients and colleagues, providing accurate written and verbal guidance.
- Issuing and processing customer due diligence documentation and other relevant forms for particular processes (namely the Insured scheme).
- Demonstrating good knowledge across all procedures contained within the Business Support Team.
- Keying and authorising payments.
- Able to work effectively, independently and to strict deadlines.
- Completing any reporting requirements effectively.
- Supporting the goals of the wider Business Support Team by providing assistance where required.
- Supporting the Business Support Team Leader with any delegated work.
- Conducting ongoing reviews of all procedures and working with the Business Support Management Team to improve effectiveness and efficiency across the team.
What will you bring to the role?
We are looking for intuitive colleagues with strong interpersonal skills and operational experience dealing directly with our customers. The ability to build good working relationships with immediate colleagues and stakeholders from other business areas is essential, as well as being a motivated, energetic and enthusiastic team member.
- Experience of working in a customer and/or quality focussed role.
- Highly organised with a methodical approach to problem solving.
- Meticulous eye for detail and ability to prioritise effectively.
- Confident, clear in your abilities and with a proven track record of achieving results.
- Ability to deal with stakeholders across business lines.
- Motivated, energetic, and enthusiastic team player.
- Excellent writing and communication skills.
- Customer Service orientated.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
#LI-KT1
#LI-Hybrid
A company to be proud of We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.A diverse and inclusive place to work Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes. We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information. Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
80 jobs found