Bristol - Hybrid
This is a hybrid position primarily based in Bristol, United Kingdom. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.
We give you a world of potential
The Finance function is responsible for providing transactional accounting services; treasury, financial planning, analysis, reporting and commercial finance support to all business units and functions throughout Computershare, across all global locations. The AR Support role operates within this function across global portfolios and under the direction of the Accounts Receivable manager. The role must also work collaboratively across other global Finance teams, supporting continuous improvement and project related activity.
A role you will love
This role will also require the ability to interpret information and to take action as appropriate considering financial and reputational risk. This role is responsible for the day-to-day account receivable activity. This will involve communication with Customers and Colleagues across the Computershare business operations. This role will require the accurate, timely and appropriate taking and recording of activity through appropriate systems and in accordance with policy and procedures in place.
Some of your key responsibilities will include:
- Reviews and follow-ups on AR collections and resolves cause of variance.
- Identifying discrepancies and fraudulent transactions and resolving such issues.
- Managing customer dispute process & resolving all customer disputes
- Manages a striong relationship with offshore AR teams holding them to account for delivering against their SLAs
- Daily monitoring of SLAs and KPIs
- Provides business support in the production and interpretation of report data
- Provides SME support across operational processes, ensuring these are maintained, documented and translated into delivery.
- Takes a proactive lead in identification of accounts for escalation.
- Maintains oversight on quality metrics/balanced scorecard activity/effectiveness controls
- Carries out AR activities on portfolios that need to remain in UK
- Contribute to process improvement initiatives within scope of work.
- Responding to queries from key stakeholders
What will you bring to the role?
- GCSE level Maths & English (Preferred) or equivalent
- Proficiency in MS Office - Ms Excel (Intermediate)
- Job level experience
- Teamwork experience with an ability to also work independently
- Good communication skills
- Meticulous attention to detail
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
#LI-Hybrid #LI-MH
A company to be proud of We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.A diverse and inclusive place to work Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes. We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information. Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
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