Plans Specialist Purchases – Croydon
This is a hybrid position primarily based in Croydon. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.
A role you will love
This exciting role is your chance to become an integral part of our employee share plan program! You'll work closely with either an Operations Manager or the Head of Purchases, overseeing the entire purchase lifecycle for employees worldwide. This includes everything from enrolment and contribution management to the final share purchase. But that's not all! Here, you'll also focus on optimizing the experience for our EquatePlus/Shareworks clients, collaborating with the Operations Manager – Purchases to create efficient and streamlined processes for their upgraded service.
Responsibilities:
- Manage the Share Purchase Journey: You'll meticulously oversee every step of the share purchase process for employees worldwide, from enrolment and contributions to final purchases, ensuring we meet agreed-upon deadlines.
- Ensure Secure Contributions: You'll play a key role in securely collecting and managing employee contributions, adhering to all relevant regulations (FCA's CASS rules).
- Streamline EquatePlus/Shareworks Processes: Partnering with the Operations Manager, you'll help build and refine efficient processes specifically for our upgraded EquatePlus & Shareworks services.
- Become a Share Purchase Expert: Develop in-depth knowledge of share purchases, creating clear documentation and providing expert advice to colleagues and clients.
- Keep Everyone Informed: You'll be responsible for providing regular updates on purchase activity to clients, senior management, and stakeholders.
- Resolve Customer Inquiries: As the share purchase lifecycle expert, you'll tackle complex customer queries and system issues, delivering exceptional service throughout the process.
What You Bring:
- Experience Improving Processes: Prior experience streamlining processes for improved efficiency is a bonus.
- Financial Services Background: A minimum of two years' experience in financial services is desirable, with one year in share plans or financial compensation an advantage.
- Passionate About Customer Service: You're dedicated to delivering outstanding service to a large and diverse client base.
- Thrive in Busy Environments: You're comfortable handling significant transaction volumes within complex regulations.
- Strong Organizational Skills: You excel at managing multiple tasks simultaneously with exceptional organizational skills.
- Effective Communicator: You possess strong written and verbal communication skills, effectively conveying ideas to a wide range of audiences.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
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A company to be proud of We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.A diverse and inclusive place to work Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes. We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information. Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
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