Plans Specialist – Global Custody
Location: Bristol (Hybrid)
This is a hybrid position primarily based in Bristol. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.
We give you a world of potential
The Global Custody Specialist acts as one of Computershare’s frontline brand ambassadors and is responsible for servicing requests received through a variety of service channels from either Computershare’s corporate clients or their individual accountholders (our customers).
Focusing solely on delivery to clients upgraded to EquatePlus, this role will involve working closely with various operational teams within the organisation, external brokers/transfer agents and our banking and custody partners to transfer cash or stock around the globe.
A role you will love
Responsible for the structured planning, execution and monitoring of tasks and timely completion of all processes assigned to you in line with agreed SLAs. To include, but not limited to:
To provide a high quality and effective service to our internal and external customers by delivering assets via various global markets.
Respond to a wide variety of customer enquiries providing exceptional levels of customer service, ensuring a high level of accuracy, and adhering to SLA’s.
Maintain customer accounts following set processes and guidelines.
Assist the Operations Manager in building, implementing, and maintaining streamlined operational processes for all asset activity on the EquatePlus platform.
Where appropriate, develop detailed documentation with respect at to all asset related processes and in doing so ensure continued operational control and governance over these processes.
Gain and maintain strong technical knowledge of all aspects of asset activity and provide expert advice and knowledge in your specialist area to the wider business.
Where appropriate, provide regular status updates to clients, senior management, and other stakeholders with respect to asset activity.
Solve a wide variety of complex customer queries and system demands providing exceptionally high standards of customer service as the subject matter expert in all aspects of asset delivery.
What will you bring to the role?
Prior customer service experience is advantageous but the following profile and skill elements are required:
- Able to display initiative and ownership, whilst understanding limits of own authority
- Ability to work within a team
- Energy, Drive and Enthusiasm
- Excellent attention to detail
Strong written and verbal communication skills, able to convey and articulate ideas to a wide variety of audiences.
Passionate about customer delivery with evidence of championing and maintaining strong delivery to a large client and customer base.
Strong personal and operational organisational skills, able to manage multiple complex activities running in parallel.
A company to be proud of We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes. We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information. Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
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