Operations Manager All Employee (SIP and SAYE) Team
12 months secondment
Croydon (Hybrid)
This is a hybrid position primarily based in Croydon. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.
We give you a world of potential
Reporting to the Regional Director, Client Operations, this role involves the management of a team of Plan Specialists responsible for the ownership and delivery of SIP and SAYE employee share plan activity within the lifecycle of an Employee Share Pan.
Focusing solely on delivery to clients on Shareworks and EquatePlus, this role will involve working closely with the Regional Director, Client Operations to build and create a high performing team of specialists dedicated to delivering the highest possible standards of delivery to our corporate clients and their employees, helping to shape and drive the team to provide best in class and customer service excellence to all participants.
A role you will love
In collaboration with the Regional Director, Client Operations, create a high performing team of professionals dedicated to the delivery of all SIP and SAYE employee share Plan related activity.
You are responsible for the daily management of a team of Plan Specialists in order to maintain a high performing team. To encompass the management of recruitment, absence, performance, training, and other related matters as required, in collaboration with the people services team.
You are accountable for the weekly, monthly, quarterly, and annual resource planning, scheduling, and allocation of tasks, as well as the timely completion of all processes assigned to the team, which include, but are not limited to:
- Timely and accurate processing of scheduled tasks and events (Contribution file loads/Purchases/SAYE maturities/SAYE enrolments/Leaver processing etc)
- Adhere to Shareworks’ CASS obligations when allocating assets to participants and instructing the sale of shares.
- Timely processing of Reconciliation Breaks, CSR JIRA’s and deceased cases, where applicable.
- Ensure any participant communications are issued in line with agreed timings.
- Ensure client emails are responded to within SLA
- Attend client meetings as required to help in planning events and to provide exceptionally high standards of customer service as the subject matter expert in all aspects of the All Employee Plans lifecycle.
Assist in the development, implementation, and upkeep of streamlined operational procedures for all employee share plan activities on Shareworks and EquatePlus. This includes identifying ongoing opportunities for process enhancement and ensuring that we maintain a strict operational discipline with minimal deviation from these procedures as the functional area expands.
Where appropriate, develop and maintain detailed documentation with respect at to all SIP and SAYE related processes and in doing so ensure continued operational control and governance over these processes.
Ensure that you and your team adhere to ongoing regulatory obligations regarding data protection and client asset regulations across the entire function. Along with the Plan Specialists, provide expert advice and knowledge to the wider business and client base with respect to all SIP and SAYE related activities.
Work with various internal stakeholders to ensure successful transition of plans from Shareworks to EquatePlus
What will you bring to the role?
• Minimum three years’ experience in the financial services industry, with two years' experience working in a share plans or financial compensation environment preferred.
• Significant proven experience of managing large operational teams, preferably in a complex regulatory environment.
• Evidence of working on or closely with a project designed to radically overhaul processes and operational delivery is an advantage.
• Strong written and verbal communication skills, capable of communicating ideas to a wide variety of audiences.
• Passionate about customer delivery, with evidence of championing and maintaining strong customer delivery to a large client and customer base.
• Strong personal and operational organisational skills, able to manage multiple complex activities running in parallel.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards a
#LI-KT1 #LI-Hybrid
A company to be proud of We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.A diverse and inclusive place to work Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes. We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information. Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
80 jobs found