The Automation Pharmacy Technician 4 is responsible for maintaining and utilizing Omnicell automation product as directed by the Customer during his/her scheduled hours.  The Automation Pharmacy Technician 4 will prepare and maintain the Omnicell automation equipment for daily use, perform general equipment troubleshooting, maintain optimal medication inventory levels, review and maintain reports. The Automation Pharmacy Technician 4 will identify any customer concerns to the Manager, Pharmacy Services. 

Responsibilities 

• Perform return and restocking duties to optimize the customer’s use of automation. 
• Monitor and maintain formulary inventory levels to ensure availability of medications for daily dispensing. 
• Responsible for prescribed maintenance of automation products and reporting unresolved issues to the Technical Assistance Center (TAC).  
• Recommend drugs to be added to automation products based on data usage, demand, and workflow. 
• Perform daily and periodic cleaning of the equipment according to recommended best practices. 
• Inspect robot cell daily for issues, wear and functionality. 
• Resolve common system issues. 
• Monitor trends to help determine root cause of issues. 
• Maintain a high level of communication to ensure proactive, solution-oriented problem identification and resolution. 
• Maintain high levels of customer satisfaction by aligning the Pharmacy Services program to provide customer-focused support emphasizing quality, professionalism and responsiveness. 
• Conduct orientation and training and ensure completion of all required documents and compliance with all procedures and policies. 
• Promote and optimize customer product ownership and satisfaction by serving as a skilled resource. 
• Participates in planning processes by establishing personal goals to support quality improvement. 
• Adheres to the general hospital standards to promote a co-operative work environment by utilizing communication skills, interpersonal relationships and team building.  
• Comply with reasonable procedures, policies and guidelines established by the Customer facility. 
• Maintain fiscal responsibility for work-related expenses associated with timekeeping and per diem employees. 
• Maintain state and/or national credentialing to meet established guidelines. 
• Must be available to travel to various customer or corporate locations. 

Required Knowledge and Skills 

• Good organizational skills, accurate, reliable and efficient. 
• Demonstrated customer-facing skills. 
• Strong interpersonal, communications and problem-solving skills. 
• Ability to work with mechanical equipment. 
• Working knowledge of computer hardware, PC Windows. 

Basic Qualifications 

• High school diploma or GED
• Current Nationally Certified Pharmacy Technician Certification (i.e., Nationally certified through PTCB or NHA with CPhT, or ExCpt)  
• Current State Pharmacy Technician Registration/License (If Applicable)
• Working knowledge/experience in hospital pharmacy, or in lieu of experience, completion of accredited pharmacy technician program
• Working knowledge of pharmacy automation 

Preferred Knowledge and Skills 

• Three years of experience working in related field. 
• Knowledge of safe handling of hazardous medications 
• Experience implementing and supporting of clinical solutions within healthcare 

Work Conditions 

• Pharmacy environment. 
• Capable of standing for several hours at a time. 
• Potential exposure to hazardous drugs. 
• Must be able to travel. 
• Able to lift 25 – 30 lbs. 

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