Associate Customer Service Representative – Access at Providence Home Services Oregon
Schedule: M-F, 8:30 am – 5:00 pm
Job description:
The Home Medical Equipment Care Specialist I provides first line communication with a variety of customers, referral sources, and clinicians to facilitate ordering and delivery of home medical equipment (HME) products, supplies and services. The HME Care Specialist I educates customers on a broad portfolio of HME products, supplies and services, and provides basic technical support as needed. The HME Care Specialist I is responsible to recommend medically appropriate, cost-effective HME to meet the homecare, mobility, testing, and respiratory needs of customers.
Providence Home Medical Equipment fosters a collaborative, engaged environment with a progressive leadership team to deliver life-changing medical devices to people in your community who need help the most. Join our team to increase comfort and quality-of-life to your neighbors recovering from illness, injury or living with a disability.
Benefits and perks:
- Competitive pay (including holiday pay & shift pay differentials)
- Best-in-class benefits – full medical, dental and vision coverage from your first day
- 401(k) plan with employer matching & complementary retirement planner
- Generous paid time off for vacation, sick days and holidays
- Tuition reimbursement & student loan forgiveness programs
- Wellness & mental health assistance programs
- Back-up child & elder care to help with care disruptions for your family
- Voluntary benefits, like pet, auto and home insurance, and more!
Required qualifications:
- 1 year of Customer service experience; 2 years preferred.
Preferred qualifications:
- Associate's Degree Or Bachelor's Degree
- Upon hire: Medical Terminology and Medical Coding certification
- 1 year of experience in a patient-facing healthcare environment or insurance registration or insurance billing.
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
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