Under the direction of the Case Management leadership team, will work collaboratively with the Social Workers (SW), RN Care Managers (RN-CM), Utilization Review RN's (UR-RN) and Payer Denial Specialists by performing multiple administrative supportive duties that facilitate a seamless transition of patients from the inpatient hospital setting, using current knowledge of hospital processes and community services. This position requires frequent contact with patients and families including but not limited to hospital staff, community resource agencies and payer representatives. Will work collaboratively with the inpatient and outpatient case management teams to provide evaluation and assessment of patient needs. Duties involve both direct (in person) and indirect (via phone) patient care activities.
Providence caregivers are not simply valued – they’re invaluable. Join our team at Covenant Health System and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required qualifications:
- Bachelor's Degree
- 2 years experience in customer service, patient education, and/or patient engagement.
Preferred qualifications:
- 1 year experience in a healthcare setting.
- 1 year experience in managed care of case management.
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
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