Manager Clinic Operations - Colorectal Surgery Clinic @ Swedish First Hill
Full Time (40 Hour Weeks)
Day Shift
Hiring Bonus and relocation for eligible external candidates who meet all conditions for payment - this is in addition to the fantastic benefits and compensation package offered by Providence that begin on your first day of employment. Join us, and find out how many ways we offer you the chance to focus on what really matters - our patients.
The Clinic Administrator is responsible for overseeing all aspects of the clinic operations, ensuring smooth and efficient operations, compliance with safety and quality initiatives, staff development and patient satisfaction.
Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
- Works closely with the Director of Operations and the Clinic Medical Director(s) to ensure that expectations of the patients and physicians are met.
- Prepares, manages and monitors the annual budget including projecting patient levels, revenue, technical and professional fees, equipment expenditures, staff and employee growth and space needs. Researches and analyzes costs and fees and recommends changes; reviews and summarizes operating reports and statistical data and investigates and corrects variances.
- Participates in long-range planning strategies related to revenues, human resources, facilities, services and marketing positions. Plans, develops and executes a variety of marketing analysis to determine the clinics market position; interprets findings and makes recommendations. Participates in the marketing strategies to develop programs to enhance and further develop the clinics competitive position.
- Recommends, develops, and implements improvements for the clinic.
- Enhances operational effectiveness, emphasizing cost containment without jeopardizing important innovation or quality of care.
- Ensures clinic compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies. Continually monitors operations and programs and initiates changes as necessary.
- Develops and maintains an effective organizational structure in order to facilitate departmental goals; maximizes utilization of personnel.
- Guides and advises employees in the more complex aspects of their work; manages the daily operations to ensure maximum operating efficiency.
- Monitors the appointment scheduling and patient flow systems; recommends and implements revisions to ensure maximum service to patients.
- Responsible for monitoring and improving patient satisfaction in the clinic.
- Identifies and ensures alignment of clinic services operations and department needs to provide seamless services within and between clinics.
- Provides education and direction to providers and staff on the organizations direction, initiatives and philosophy.
- Supervise clinic staff, including department supervisors and operations coordinators. Makes decisions regarding employment, employee performance, compensation, promotions, transfers, disciplinary actions and terminations.
- Develop, recommend and implement strategic planning as it relates to the clinic, the region, and the SMG network.
- Maintain current knowledge in the field of ambulatory care clinics.
- Formulate plan to meet strategic goals and coordinate with clinic management. Attend staff clinic management committee meetings.
- Monitor overall performance of the clinic - budget, customer service, etc. - and make changes as appropriate. Handle customer complaints.
- Demonstrate the Swedish values including patient-centered care and service; respect, caring and compassion; teamwork and partnership; continuous learning and improvement; and leadership at all times.
- Responsible for following all HIPAA regulations and guidelines.
- Works collaboratively with the Director of Operations and Clinical Managers to establish best practices with the Institute.
- Prepares, manages and monitors the annual budget including projecting patient levels, revenue, technical and professional fees, equipment expenditures, staff and employee growth and space needs.
- Enhances operational effectiveness, emphasizing cost containment without jeopardizing important innovation or quality of care.
- Ensures clinic compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies. Continually monitors operations and programs and initiates changes as necessary.
- Monitor overall performance of the clinic - budget, customer service, etc. - and make changes as appropriate. Handle customer complaints.
- Follows the Service Excellence Commitments at all times.
- Formulate plan to meet strategic goals and coordinate with clinic management. Attend staff clinic management committee meetings.
- Maintain current knowledge in the field of ambulatory care clinics.
- Develop, recommend and implement strategic planning as it relates to the clinic, the region, and the SCI network.
- Provides education and direction to providers and staff on the organizations direction, initiatives and philosophy.
- Identifies and ensures alignment of clinic services operations and department needs to provide seamless services within and between clinics.
- Responsible for monitoring and improving patient satisfaction in the clinic.
- Monitors the appointment scheduling and patient flow systems; recommends and implements revisions to ensure maximum service to patients.
- Guides and advises employees in the more complex aspects of their work; manages the daily operations to ensure maximum operating efficiency.
- Develops and maintains an effective organizational structure in order to facilitate departmental goals; maximizes utilization of personnel.
- Enhances operational effectiveness, emphasizing cost containment without jeopardizing important innovation or quality of care.
Required qualifications:
- Bachelor's Degree in Health related field or business.
- 7 years of Physician practice management and/or clinical operations in progressively more responsible leadership/management role.
- Financial business management and strategic development.
Clinical and non-clinical administration. - Demonstrated track record and successful ability to work with physicians and physician groups in a collaborative manner.
Preferred qualifications:
- Master's Degree
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
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