About Dubai Holding Entertainment:
Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.
Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.
Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.
As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts™ is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE™ Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park.
Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.
Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.
Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.
Job Overview:
Here's your chance to step into the role of Senior Manager Business Processes (Fixed Term - Until Dec 2024) at Dubai Holding Entertainment. In this position, you'll take on key responsibilities that include:
Project Delivery:
· Coordinate with internal resources and third parties/vendors for the flawless execution of projects
· Lead the initiation, planning, execution, monitoring and controlling, and closing of the project
· Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
· Use appropriate verification techniques to manage changes in project scope, schedule, and costs
· Measure project performance using appropriate systems, tools and techniques and develop a detailed project plan to track progress
· Prioritize and delegate project tasks, providing timely direction and support to project team on a day-to-day basis
· Challenges performance gaps of project team members and provides coaching/mentoring support
· Facilitate meetings and design workshops, testing activities, and post go live support keeping a keen eye on quality
· Provide leadership and motivation to project team members throughout the project life cycle and confer with project staff to outline work plan
· Establish and maintain relationships with third parties/vendors
· Perform risk management to minimize project risks and proactively manage said risks, including the identification of mitigation strategies. Report and escalate to management as needed
· Performs project reporting & communications (Including weekly status updates and/or Exec Steering Committee meetings)
· Manages the triple constraint (time vs. scope vs. cost)
· Plan, schedule, and manage project timelines, dependencies, and milestones using a project plan
· Create and maintain comprehensive project documentation including project budgets
· Ensure that all projects are delivered on-time, within scope and budget and ensure resource availability and allocation
Governance & Oversight:
· Provide governance, an accountability framework and oversight for all projects with significant IT involvement, assuring the project sponsors are held accountable for project success.
· Collaborate with stakeholders to ensure alignment to the organization’s strategic goals and objectives.
· Assure consistency in practice and reporting, and further assure transparency to all stakeholders.
· Set and enforce project standards and assure that core project elements such as organizational change management, training, support, and quality management are considered.
· Continuously evaluate projects to ensure they are meeting company standards, adhering to budgets, and meeting deadlines
· Manages and controls the actual cost verses budget on periodic basis and provides financial reports/data related to the department/ divisional/ project’s financial performance.
Transformation Programs (CRM/Website and Ticketing):
· Planning and executing the CRM/Website and Ticketing projects according to the agreed upon scope, timeline, and budget. This may include working with stakeholders to gather requirements, creating project plans, and coordinating with cross-functional teams.
· Managing the CRM/Website and Ticketing project teams and ensuring that team members have the necessary resources and support to complete their tasks. This may include assigning tasks, providing training, and resolving any issues that arise.
· Communicating with stakeholders and team members to keep them informed of project progress, risks, and any issues that may arise.
· Managing vendor relationships and ensuring that the CRM/Website and Ticketing systems are properly integrated with other and their applicable processes within the organization.
· Ensuring that the CRM/Website and Ticketing systems are aligned with the overall business strategy and objectives of the organization.
· Measuring the effectiveness of the CRM/Website and Ticketing systems and providing regular reports to stakeholders on the performance and impact of the system on the business.
About you:
The preferred candidate for this role should possess the following experience and credentials:
Required Qualification:
Bachelor’s degree; PMP preferred; recent technology certifications.
Required Experience:
7+ years of progressive technical and relevant leadership practice
Required Skill Set
· Experience as Project Manager / Senior Project Manager / Program Manager or equivalent position in a global environment.
· Experience working with specialty technical and functional support systems, frameworks, and functionality.
· Experience in project management, from conception to delivery (5+ years in similar role)
· An ability to prepare and interpret flowcharts, schedules, and step-by-step action plans
· Excellent communication (verbal and written) and presentation skills
· Good knowledge of SharePoint (creating lists, forms etc.), MS Projects, Office 365
· Bachelor’s or master’s degree in Business Administration
· Certification on PMP, Prince will be an advantage
· Strong knowledge of Excel, PPT, SharePoint
About the Benefits:
In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow.
We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!
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