Receptionist – The Peak Spa - The Carlton Tower Jumeirah
About Jumeirah & the Hotel:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, the Carlton Tower Jumeirah is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination Italian restaurant Al Mare.
About the Job:
An opportunity has arisen for a Receptionist to join our team at The Peak Spa at The Carlton Tower Jumeirah. The main duties and responsibilities of this role are:
- To make appointments for members to receive any services offered by the Club, both from callers in person and telephone callers taking the full details and explaining our cancellation policy as well as obtaining Credit Card details and contact details from every appointment booked in the Spa in order to guarantee the bookings.
- To open and close the Club as per instructions in the 'Operations Manual.'
- To ensure that throughout the day the Changing Rooms are adequately stocked with all guest supplies (i.e. soap, shampoo, water, cups, toilet paper, hand drying towels etc.)
- To produce a bill for all services or goods used by members of the Club.
- To ensure that all members pay for services or goods received at the time of usage.
- To be responsible for the cash float, the daily revenue reconciliation of the Club and the payment of any monies received in to the Front Office Cashier at the end of the day.
- To ensure you read the hotel's employee handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
- To comply with local legislation as required.
- To respond to any changes in the department as dictated by the company needs.
- To keep personally fit, always wear staff uniform provided, ensure a neat and tidy appearance and immaculate personal hygiene.
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Previous experience in a similar role, ideally in a 4- or 5-star hotel / Fitness Club, is desirable.
- Strong interpersonal skills and a friendly, welcoming demeanor to provide exceptional customer service to guests.
- Proficiency in handling reservations, check-ins, check-outs, and inquiries with efficiency and professionalism.
- Familiarity with spa services, treatments, and amenities to effectively assist guests and provide information as needed.
- Ability to multitask in a fast-paced environment while maintaining attention to detail and ensuring guest satisfaction at all times.
- Demonstrated ability to maintain confidentiality and discretion when handling guest information and inquiries, ensuring a high level of privacy and trust in all interactions.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…
- Competitive salary + excellent service charge
- 28 holidays inclusive of Bank Holidays
- Extra holiday for significant Birthdays (21.30.40. etc.)
- Life insurance
- Next pension
- Jumeirah perks website access – discount
- F&B and Spa treatment discount
- Lieu day if you work on Bank Holidays
- Dry cleaning of uniform or Business attire
- Meals on duty
- Employee assistance programs
- Wellness benefits – Chiropodist, Flu jabs, and more!
- Taxi service after hours
- Social events & recognitions programs
- Ongoing training & development
- Weeding/Baby gift
- Cycle scheme
- Internal transfer scheme
- Eye test and discount for VDU users
- Dental cash back plan
- External transfer scheme
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