As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Eah of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
A beacon of southern luxury, InterContinental Buckhead Hotel brings the InterContinental Life experience to Atlanta’s prestigious Buckhead neighborhood. Forbes Recommended, this is an award-winning property that is consistently ranked among the world's best hotels with 422 rooms and 31,000 square feet of state-of-the-art multi-function space accommodating up to 1,100 guests. The InterContinental Buckhead recently underwent a seamless renovation in 2022, all while maintaining its high standard of service and hospitality.
Role Purpose
As HR Director, you’ll drive HR and initiatives such as hiring, benefits, employee relations and training programs to ensure compliance for hotel team members. You’ll also promote a positive team culture whilst ensuring colleagues deliver a guest experience that is unique and brings the brand to life. You'll also coach the General Manager and leadership team on all people-related issues.
Key Accountabilities
People
- Create programs to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.
- Educate and train managers on HR disciplines to foster productivity and enhance performance.
- Welcome and conduct new team member orientation.
- Oversee maintenance of accurate and up-to-date personnel files and records for all employees.
- Ensure hiring standards and applicable laws and regulations are followed.
- Build great relations with outside contacts.
Financial
- Help create and work within the HR budget.
- Monitor staffing and labor standards to manage costs.
- Mitigate financial risks associated with employee relations issues.
- Identify and analyze local compensation and benefits practices to ensure financial competitiveness.
Guest Experience
- Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
- Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction.
- Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.
Responsible Business
- Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
- Ensure compliance with relevant employment laws and hotel or company policies and procedures.
- Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programs.
- Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.
- In a union environment, may manage labor relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation.
- Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.
Accountabilities
This is the top HR role in a luxury hotel with extensive facilities and services, a number of outlets, and catering and convention facilities. Typically manages HR colleagues and admin team.
Key Skills & Experiences
- Bachelor’s degree / higher education qualification / equivalent
- 4 years of related experience in HR
- Some supervisory experience also preferred.
- Professional HR designation preferred.
- Ability to maintain confidentiality to the extent possible in all HR related matters.
- Other languages preferred.
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